Hospitality Revision

Page 1

Manual Order

- Take Order > starting from booking person or person with back to kitchen door. > clockwise

- Clarify/confirm

- Send to kitchen/bar

- Make sure handwriting is clear/business jargon

- Duplicates

Electronic Ordering

- Take order as per manual ordering

- Handwrite or straight onto electronic device.

- Confirm before you press the send button

- Automatically sends to kitchen/bar

Meet/greet Customers

- Welcome customer with a smile.

- Acknowledge the person if busy so they know you know they are there.

- Ask what they would like/booking

DO NOT

- Socialise with staff - Ignore patron - Look Untidy - Informal talk/behaviour

Page 2

- Conflict b/w customers/other staff

- Legislation/laws/acts

- Hygiene

- Mise en place - All things to get before restaurant opens

> Making sure there is cutlery/making sure it's polished

> Making sure salt/pepper shakers are filled

>