Flashcards
chapter 7
Flashcards do conjunto (8)
- 1Why controlling is important?-Planning identifies what should be done to achieve organizational goals then controlling measures the extent to which these goals are achieved as what was planned
-Controlling ensures that activities are going as planned and that the goals employees and managers are working towards are actually being attained. It's the only way for managers to know whether the organizational goals are being attained or not and if not what are the reasons.
The value of the control function can be seen internally in three specific areas: 1.Planning
2.Empowering employees
3.Protecting the work place - 21.Planning and Adapting to environmental changes:Effective leaders should follow continuously in order to ensure that the intended function has been performed.
In today's complex and dynamic business environment all organizations must contend with change.
A properly Designed control system assist managers in anticipating, monitoring and responding quickly to any changes that occur in the organization dynamic environment - 32.Empowering EmployeesMany Manager are unwilling to empower their employees as they fear something will happen and go wrong to which they would be held responsible.
But an effective control system can provide information and feedback on employees performance and minimize the chance of potential problems - 4Protecting The workplace and minimizing costs:Organizations face threats from natural disasters, financial pressures and so on, and so on. So managers must protect organizational assets in the event that any of these should happen .
-Comprehensive controls and back up plans will help minimize work disruptions
-Effective control system can eliminate waste , lower labor costs and improve output perunit of input - 5Steps of Controlling Process: (Controlling is a four step process)1.Establishing Standards
2.Measurement of Performance
3. Comparing Performance against Standards
4. Considering Corrective actions - 6First Step: Establishing StandardsA control standard is a target at which subsequent performance will be compared and Judged.
Standards established for control purposes should be expressed in measurable amounts.
-Control Standards should also be consistent with the organization's goals and must follow logically from them
-Control Standards could be narrow or broad as the level of activity to which they apply. - 7Second Step: Measuring PerformancePerformance measurement is a constant on going activity for most organizations.
For control to be effective performance measurement must be valid i.e. measuring what it is supposed to be measured
Daily, weekly or monthly Sales Figure measure sales performance
Production performance may be expressed in terms of unit cost , product quantity or volume produced.
Employee Performance is often measured in terms of quality of output.
But for many functional areas and individual jobs, measuring performance is not so straightforward - 8Third Step: Comparing Performances against stated Standards
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- managment FlashCards sobre chapter 7, criado por Macy Adel em 25-12-2017.
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