Understanding Problems

Understanding Problems

1. A situation undesirable to humans

   • Varies with each individual
     • To understand a person's problem, context has to be personal

2. Communication with the target user is the key

   • Helps in understanding complexity of the problem w.r.t user
   • Surveys
   • Interviews
     • must be open ended
   • Contextual Inquiry
     • Make observations to understand the user;s life
   • Secondary Research

3. Defining Problems

   • Interpretation of the data collected by understanding
     • Patterns in the problem
     • Causes of the problem
     • consequences of the problem
     • Aspects of the problem that can be modified
     • Derive goals and values from the data
   • Create Persona of the target user
     • Include demographics such as education, income, etc
       • Define arguments explaining the problem
   • Create scenarios with target user's needs
     • Defines the w's of the interface's usages
     • Use cases of the design