Chapter 6

Chapter 6

1. Process Improvement

   • Away from...
     • Pain
     • Danger
     • Frustraction
     • Employees
       • Work
       • Pressure to meet goals
     • Organization
       • Cost
       • Quality
       • Timeliness
     • Customers
       • Disconfort
   • Go to
     • Desirable destination
     • Kickoff Speech
       • Past
         • Honor it
         • Highlight successes
         • Highlight people's contributions
         • Appreciation for hard work
       • Present
         • Current situation
         • Problems and issues
         • What will happen is nothing is done
         • Why it happen
       • Future
         • Target goal
         • Characteristics, talents will help the challenge
         • Characteristics and talents needed
         • Improvements
           • Quality
           • Service
           • Cost
           • Timeliness
           • Features
         • New products / services
       • Methodology that will drive new process
       • Changes to expect in
         • Job description
         • Work location
         • Decision marking
         • Workload
         • Potential job loss
       • Everybody has a part to play

2. Create process team

   • Rules
     • Decisions are made by consensus
     • Process issues 100%
     • Treat everyone with respect
     • Everyone is equal
     • No Dumb questions
     • Work and commitment
     • Comunication
     • Share workload
   • After three strikes a team member can be removed
   • List of critical stakeholders
     • Matrix of communication method