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Mind map

Chapter 6

Gunnar Bolanos English

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Chapter 6

Process Improvement
- Away from...
  - Pain
  - Danger
  - Frustraction
  - Employees
    - Work
    - Pressure to meet goals
  - Organization
    - Cost
    - Quality
    - Timeliness
  - Customers
    - Disconfort
- Go to
  - Desirable destination
  - Kickoff Speech
    - Past
      - Honor it
      - Highlight successes
      - Highlight people's contributions
      - Appreciation for hard work
    - Present
      - Current situation
      - Problems and issues
      - What will happen is nothing is done
      - Why it happen
    - Future
      - Target goal
      - Characteristics, talents will help the challenge
      - Characteristics and talents needed
      - Improvements
        Quality
        Service
        Cost
        Timeliness
        Features
      - New products / services
    - Methodology that will drive new process
    - Changes to expect in
      - Job description
      - Work location
      - Decision marking
      - Workload
      - Potential job loss
    - Everybody has a part to play
Create process team
- Rules
  - Decisions are made by consensus
  - Process issues 100%
  - Treat everyone with respect
  - Everyone is equal
  - No Dumb questions
  - Work and commitment
  - Comunication
  - Share workload
- After three strikes a team member can be removed
- List of critical stakeholders
  - Matrix of communication method

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Description: Mind Map on Chapter 6, created by Gunnar Bolanos on 26/08/2018.
Created by: Gunnar Bolanos
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