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MGT 301 Exam 1
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Questions in this quiz (80)
1One way to think of management is ___.
- Athe art of getting things done through people
- Bthe science of helping people
- Cthe science of synergy
- Dthe science of accomplishing things
- Eefficiency in motion
2When Dave, a restaurant owner, had his seafood business destroyed by Hurricane Katrina, he believed that he was in control of his own destiny and made a decision to rebuild the company. Dave is an individual with a(n) ____.
- Alow tolerance for ambiguity
- Bexit strategy
- Cinside opportunity
- Dinternal locus of control
- Eexternal locus of control
3Two of the primary challenges facing managers today are ____.
- Adealing with union and financial issues
- Bmanaging for a competitive advantage and diversity
- Cdealing with employee issues and maintaining good records
- Ddealing with ethical dilemmas and decreasing diversity
- Edealing with the lack of information and union problems
4The vice president of human resources for a national electronics retailer is meeting with employees of several stores to present information to workers that their stores are closing and how the company will help employees in the future. This task is part of a(n) _______ role.
- Adisseminator
- Btransition
- Cliaison
- Dspokesperson
- Eentrepreneur
5One of the reasons Ace Distributors, a local manufacturing company, is considered to be a good place to work is that the managers are expected to encourage and reward their employees for developing new products and ways of improving existing products and services. This policy is an example of managers carrying out the ______ role.
- Aentrepreneur
- Bvisionary
- Cimprovement
- Ddeveloper
- Etalent implementer
6The owners of a local restaurant routinely try to develop new menu items and seek better ways of helping their customers; this is an example of ___.
- Ainnovation
- Bsynergy
- Cefficiency
- DMBO
- Ethe production objective
7The city fire department offers its services to any individual within its city limits, so even Paul, who is driving through the city on vacation, received assistance with a car fire. The fire department is an example of a ___ organization.
- Afor-profit
- Bvolunteer
- Cservant
- Dcommonweal
8Betty reports to the front desk manager. Betty is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service. Betty does not have authority over other team members, but she provides guidance, instruction, and direction to them. Betty is a(n) ____.
- Aadvisory manager
- Btop-level manager
- Cdirector of the board
- Dlower-level manager
- Eteam leader
9Felix pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for dealing with them. Felix is a(n) ____ level manager.
- Aboard
- Bupper
- Cfirst-line
- Dteam leader
- Emonitoring
10Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is ___.
- Adelegating
- Bentrepreneuring
- Cvision planning
- Dmanaging
- Edeveloping synergy
11Being a manager can be one of the greatest avenues to a meaningful life, particularly if the manager ____.
- Alikes his or her job
- Bworks in an organization with a strong training program
- Chas a supportive family
- Dis working in a diverse culture
- Eis working within a supportive or interesting organizational culture
12A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. This system that allows the sharing of knowledge and information throughout an organization is known as ___.
- Aa strategy database
- Ba knowledge base
- Cknowledge implementation
- Da wisdom system
- Eknowledge management
13Donna, vice president of finance, and Bob, vice president of human resources, are ____ managers.
- Aboard
- Blower-level
- Cadvisory
- Dteam
- Efunctional
14Josh, a college student, has become very interested in helping his community, so he is volunteering in a neighborhood improvement organization. This type of organization is an example of a(n) ______ organization.
- Agreen
- Bnonprofit
- Cmutual-benefit
- Dadvancement
- Efor-profit
15Rebecca, a department manager, has been dealing with two workers in her department who do not get along. Due to family problems for both employees, today they had a loud argument in the break room. Rebecca is meeting with both to resolve the issues as part of which managerial role?
- Adisturbance handler
- Bresource allocator
- Cnegotiator
- Dspokesperson
- Emonitor
16Those who study management will understand how to ___.
- Arelate to coworkers and deal with technology
- Bsell their product
- Ccounsel workers on personal and family issues
- Drelate to their managers and deal with organizations from the outside
- Ebetter manage money
17The police chief is meeting with some citizens in his community, where he will discuss the police department's positive service delivery. The success of his organization is measured by _____.
- Ahow much money he saved last year
- Bits increased involvement in the community
- Cits effectiveness, such as decreased crime
- Dits image in the public's eyes
- Eits profitability
18Tom, a restaurant general manager, carefully watches his costs by reusing some items that in the past were immediately thrown away. Tom is an example of a(n) _____ manager.
- Adiverse
- Befficient
- Ceffective
- Dmacro
- Edetail
19Management scholar Henry Mintzberg found that in their workday, managers ____.
- Ahave work that is characterized by fragmentation, brevity, and variety
- Btend to work shorter hours and rely more on written than on verbal communication
- Ctend to work long hours and rely less on verbal than on written communication
- Dhave work that is characterized by brevity and routine
- Etend to work long hours at a slow pace
20Because upper management must deal with problems that are ambiguous but that could have far-reaching consequences, ____ skills are particularly important for top managers.
- Atechnical
- Bfinancial
- Cpeople
- Dconceptual
- Eleadership
21Mateo, an IT manager, has been studying the work methods of each task to increase the productivity of the employees in his department. Mateo is utilizing ____.
- Asynergy
- Bthe Hawthorne effect
- Cbehaviorism
- Dmanagement science
- Escientific management
22Dominique, an executive chef in a large hotel, recently attended a training conference sponsored by several top professionals in his field, where he learned numerous ways his restaurant and hotel can better serve customers. Dominique is excited that management asked him to present this information to the hotel staff so the restaurant and hotel can make needed improvements. Dominique's hotel is a(n) _____ organization.
- Acustomer-focused
- Bevolving
- Clearning
- D360-degree
- Efocused
23Within his company, Greg has set up a system with inputs, outputs, transformation processes, and feedback. Within his organization, he utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. Greg is utilizing a _______ perspective.
- Aqualitative
- Bclassical
- Ccontemporary
- Dhistorical
- Ebehavioral
24The systems viewpoint sees organizations as entities made up of interrelated parts known as ____.
- Aplanning, inputs, monitoring, outputs, feedback
- Bplanning, design, monitoring, production, feedback
- Cvision, planning, design, production, monitoring, follow-up feedback
- Dinputs, outputs, transformation processes, feedback
- Eplanning, design, inputs, monitoring, outputs, follow-up feedback
25Joseph Juran defined quality as "fitness for use," which meant that ____.
- Aan organization should produce products that will help customers stay healthy
- Ba product or service should satisfy a customer's real needs
- Ccompanies should focus on products that help the community
- Da product or service should be priced competitively
- Eproducts should be very durable
26Susan, a movie theater manager, has observed that as workers feel some company policies are not fair, the employees have not been working as hard as in the past. This reduction in effort is known as ____.
- Asliding
- Bslipping
- Centitling
- Dsoldiering
- Eskimming
27The Jones family had a fire that destroyed their home. Various departments of a restoration company, from the initial cleanup crew to the assistance with the Jones family moving back in, worked together to achieve this goal. This is an example of a(n) ____.
- Aprocess
- Bstepped process
- Cstructure
- Dinput-output structure
- Esystem
28When Cheyanne, the manager, was discussing a difficult competitive problem with the owner, she asked, "What management approach do you think will work best in this situation?" Asking this question to determine a solution is utilizing ____.
- Athe diversity viewpoint
- Bthe devil's advocate method
- Cscientific management
- Dthe contingency viewpoint
- Ethe synergy method
29When a line cook in a restaurant cooks a raw hamburger to become part of the Super Burger Special, this is an example of a ____.
- Atherblig
- Btransformation process
- Cconversion process
- Dmetamorphosis
- Eturning point
30When faced with a business problem, Sally, a young grocery store owner, discusses business problems with Don, the assistant manager and an employee for over 30 years. Sally believes Don "has seen it all" and knows there are few really new ideas; plus the business has done many simple things, such as offering friendly service, to have a competitive edge. This is an example of _____ management.
- Acontingency
- Bbottom-up
- Cfamily-style
- Devidence-based
- Ebehavioral
31A large production company has been utilizing the Hawthorne effect in its 12 international factories, and it has seen great success from implementing the Hawthorne principles that propose that ____.
- Aincreasing synergy increases worker productivity
- Bcutting costs through outsourcing harms employee morale and productivity
- Cincreasing diversity results in increases in worker productivity
- Dgiving less attention to employees increases worker productivity
- Egiving more attention to employees increases worker productivity, if they think managers care about them
32Amy is a package delivery service manager. She is interested in implementing the management philosophy pioneered by Frederick W. Taylor and Frank and Lillian Gilbreth, which scientifically studies work methods to improve the productivity of individual workers, known as ____.
- Ahuman relations management
- Bcontingency management
- Cmanagement science
- Dquantitative management
- Escientific management
33Gabriel, the CEO of a large global production company, is excited about the introduction of statistics and computer simulations in the design stage of their products. This is an example of _____.
- Abehavioral management
- Bscientific management
- Cthe design approach
- DMBO
- Equantitative techniques
34The contemporary perspective consists of three viewpoints: ____.
- Asystems, contingency, quality management
- Bcontemporary, noncontemporary, behavioral
- Cquality management, behavioral, customer
- Ddiversity, quantitative, qualitative
- Esystems, scientific, contingency
35A computer manufacturer is seeking to cut costs by designing an inventory system that reduces the number of finished products in stock due to overproduction and to set in place a production schedule that better matches customers' orders. This is an example of ____.
- Aoperations management
- Binventory oversight
- Cscientific management
- Dinventory analysis
- Eproduction management
36That organizations should be operated as "communities," with managers and subordinates working together in harmony, is one of the proposals of ____.
- AMax Weber
- BAdam Smith
- CMary Parker Follett
- DFrank Gilbreth
- EHugo Munsterberg
37For years ABC Copier, a copier machine supplier, enjoyed strong sales and a huge share of the copier market, far ahead of its competition. However, over the years, ABC seldom asked customers for feedback. So when some of ABC's competition responded to what customers need and started offering copiers with new technology, ABC lost much of its market share. ABC utilizes a(n) ____ system.
- Aclosed
- Bblind
- Cinternal
- Disolated
- Eopen
38Donna, a chef in a fine restaurant, utilizes top-of-the-line equipment as she prepares meals for customers. Donna and her equipment are a(n) ______ in the restaurant's system.
- Apiece
- Boutput
- Ccog
- Dinput
- Eoutput-participant
39The management of a facility that manufactures parts for car brakes has a policy of testing only some of the items in each production run to locate errors. This is an example of the ______ technique.
- AJIT
- Bzero defects
- Cquality control
- Dminimal defects
- Equality focus
40Sal, a production manager, knows that some of his employees are upset with the new corporate policy, and as a result, are participating in soldiering. To eliminate soldiering Sal can ___.
- Areduce training, but increase MBO
- Bincrease diversity and MBO
- Ccarefully select workers according to their abilities and give workers training
- Dreduce the use of scientific principles in planning work methods
- Eplace workers in any task available, focusing on their interests and not their abilities
41On an organization's board of directors, inside directors ____; outside directors _____.
- Amust work for the organization; are paid members of the organization
- Bmay be members of the firm; are supposed to be elected from outside the firm
- Cmust work for the company; are also members of the firm
- Dare supposed to be elected from outside the organization; may be members of the firm
- Eare always retired executives; typically are employees
42When talking with Shane, a sales manager, she remarked that typically, her employees sincerely and positively overstate their job performance and abilities. This is an example of the ____ effect.
- Aholier-than-thou
- Bmotivated blindness
- Cfudging
- Doverstatement
- Echeating
43Mr. Fun, a small toy store, started marketing a new video game for Let's Play Games, a large game supplier. Mr. Fun is an example of a distributor for Let's Play's games.
- ATrue
- BFalse
44The Sarbanes-Oxley Act set up the Federal Trade Commission to ensure consumer protection and eliminate and prevent anticompetitive business practices, with penalties of as much as 25 years in prison for noncompliance.
- ATrue
- BFalse
45New developments in methods for transforming resources into goods or services are _____ forces.
- Asociocultural
- Bdemographic
- Cmedia
- Dtechnological
- Epolitical-legal
46When Pleasant Resort, a successful 100-year-old hotel and resort, became part of A-Plus Hotels, a five-star hotel chain, so Pleasant could market its facility and services and A-Plus Hotels could enter the resort market, this relationship is an example of a strategic allies relationship.
- ATrue
- BFalse
47Pete's Janitorial Supply furnishes janitorial and paper products to cleaning services. Pete's is an example of a supplier.
- ATrue
- BFalse
48Changes in the way politics shape laws and laws shape the opportunities for and threats to an organization are ____ forces.
- Apolitical-legal
- Btechnological
- Cfinancial
- Dsocio-cultural
- Edemographic
49To increase profitability, top management of a national retailer needs to decide if it will close several stores. Management knows that by closing the locations, it will save the company millions of dollars and benefit many stockholder groups and individuals, compared to keeping those stores open and benefiting fewer people. This logic is an example of the ___ approach.
- Autilitarian
- Bindividual
- Cjustice
- Dmajority
- Emoral-rights
50Just before introduction of a new revolutionary laptop, the Top205 by Top Computers, Greg, the CEO of Top, was informed that there could be a problem with a part that may cause reliability issues. Greg knows that correcting the problem would delay the introduction of the product, affect the reputation of Top Computers, and be expensive due to possible order cancellations and added advertising costs. Greg's decision whether to delay the introduction of the Top205 or proceed as planned is an example of an ethical dilemma.
- ATrue
- BFalse
51Patsy, a nurse, has decided to start a home health care service to assist with the medical, meal preparation, and light housecleaning needs of older adults. To grow her business, Patsy is focusing her marketing efforts on the older adult population; as she does this, she is involved with the _____ environment.
- Ainternal
- Bnatural capital
- Ctask
- Dstrategic allies
- Egeneral
52Ole McDonald, a successful farm equipment supply company in the Midwest, joined with A-Plus Supply, a national hardware and home retailer, so Ole McDonald can open stores in other regions and A-Plus can now offer a high-quality product in the farm community. This is an example of a ___ relationship.
- Acustomer
- Bdistributor
- Csupplier
- Dstrategic allies
- Ecompetitor
53Alonzo, the president of the student class and honor society, has been very busy and did not study for the history test. Although Alonzo is very confident, he realizes that he probably will not do well on the exam and has talked himself into cheating because he feels it is worth it to maintain his strong GPA, which he will need to be accepted by a good college. He tells his friend, "I don't usually do this, but I really have to do it." The cause of Alonzo's behavior is ____.
- Athe cheating requirement
- Bthe deception effect
- Ca depression disorder
- Dthe holier-than-thou effect
- Emotivated blindness
54Associations that are utilized by government agencies to monitor manufacturing and agricultural needs and developments are known as government regulators.
- ATrue
- BFalse
55Milton Friedman represents the view that the social responsibility of business is to maintain a balance between business and environmental concerns.
- ATrue
- BFalse
56Business scholar Archie Carroll suggested that the first and primary responsibility of an organization in the global economy is to ___.
- Aobey the law of host countries as well as international law
- Bbe a good global corporate citizen, as defined by the host country's expectations
- Chave a green attitude
- Dbe ethical in its practices
- Ebe profitable consistent with expectations for international business
57Paul, who is normally an ethical person, has an opportunity to acquire what he feels is "easy" money in his job, and he believes it is safe to steal the money because nobody would know if he does take it. Paul rationalizes that it is fine to carry out his plan because he needs it more than the person whom the money belongs to. The psychological mechanism that causes Paul to want to steal the money is poor self-esteem.
- ATrue
- BFalse
58Private-sector unionization has slightly increased, because despite the recession, jobs in manufacturing and construction have increased.
- ATrue
- BFalse
59Political-legal forces are changes in the way politics shape laws and laws shape the opportunities for and threats to an organization.
- ATrue
- BFalse
60As the CEO of a company that produces products for schools, Hannah feels that her company needs to not only produce a profit but also do things that benefits society. This type of company attitude is an example of ____.
- Acorporate philanthropy
- Bsocial responsibility
- Cmoral rights
- Da green attitude
- Eindividual responsibility
61Maria, the vice president of sales for an international organization, believes that employees in her foreign offices understand best how to handle the personnel and practices in their offices. So when the corporate HR manager approached Maria about scolding Robert, the Paris manager, for not doings things according to corporate policy, Maria backed Robert and said, "I believe that the home office should leave Robert alone because he best understands the local culture." Maria is an example of a(n) ___ manager.
- Aethnocentric
- Bpolycentric
- Cparaochial
- Dnative
- Eglobal
62As part of becoming a world citizen, Joe, who is from Michigan and who is transferring to the Paris office, is trying to do things to ___.
- Aenhance the American global image of being thrifty
- Benhance the American global image of being a caring, wonderful person
- Cthink local and keep a global focus
- Dreinforce the American stereotype of being self-absorbed and quiet
- Elearn how not to be a "cheap American"
63The United States uses government regulations, such as tariffs, embargoes, and import quotas, to limit the import of goods and services and protect their U.S. industries against foreign competition. This use of these regulations is known as ____.
- Ablocking
- Bdumping
- Cdomestic protectionism
- Dexport protectionism
- Etrade protectionism
64Technology Experts is a U.S. company that specializes in IT research. It has formed a joint venture with Processor Inc., a Canadian organization that has a reputation of producing quality PCs, to market laptops in China, sharing the risks and rewards of starting the new enterprise together. This is an example of a(n) ___.
- Aimport strategy
- Bfranchising strategy
- Cexport strategy
- Dglobal strategy
- Estrategic alliance
65The United States limits the amount of cheese purchased from other countries; this policy is a type of ____.
- Aexport quota
- Btrade embargo
- Cimport tariff
- Dimport quota
- Eimport dumping
66Recent protests against World Bank operations involve complaints of supporting countries permitting sweatshop labor or that restrict religious freedom, and _____.
- Ainstituting unfavorable balance of payments in developing nations
- Bencouraging fraudulent lending practices in Latin America
- Cignoring major human rights violations in western Africa
- Dfinancially assisting al Qaeda–linked governments
- Efinancing projects that could damage the ecosystem
67According to the findings of the GLOBE project, the assertiveness dimension represents the extent to which a society values ____.
- Apower distance and sharing
- Bin-group collectivism and loyalty
- Cconfrontation and competitiveness
- Daltruism and caring
- Eperformance improvement and excellence
68Becoming a world citizen includes being global in focus and learning how _____.
- Ato speak several languages
- Bto increase synergy
- Cto increase workplace diversity
- Dto sing songs from other cultures and nations
- Enot to be an "ugly American"
69Quality Air, a company that builds airplanes, typically utilizes other production companies that specialize in certain parts for its jets; this practice is known as ____.
- Abartering
- Btrading
- Coutsourcing
- DMBO
- Ediversifying
70Hannah, an engineer for an oil company, is interested in working overseas at this stage of her life because she knows that foreign work experience demonstrates ____ to potential employers.
- Agood management skills
- Bdiscipline and a strong will
- Cindependence and strong leadership skills
- Dindependence, resourcefulness, and entrepreneurship
- Eindependence, resourcefulness, and discipline
71The IMF has ____.
- Aignored the cause of income inequality
- Bbeen very helpful in monitoring international terrorists
- Chelped support some weaker European countries during the recent financial crisis
- Dprovided significant funding for business start-ups globally
- Eprovided support to global terrorists
72The GLOBE project is an ongoing cross-cultural investigation of nine cultural dimensions involved in ___ processes.
- AMBO and planning
- Bprofit and cost-cutting
- Cfamily and relationship
- Dleadership and organizational
- Ediversity and synergy
73Luxere Hotels International, an American company, sells the rights to other hospitality companies globally to open hotels with the Luxere name for a fee and a share of the profit, in return for using Luxere's brand name and a package of materials and services. This defines ____.
- Aoffshoring
- Bimporting
- Ccountertrading
- Dexporting
- Efranchising
74Shoes International is a global nonprofit organization that works with schools and various companies to donate shoes to children in poverty throughout the world. Shoes International is an example of a ____.
- Aforeign firm
- Bmultinational corporation
- Cphilanthropic corporation
- Dmultinational organization
- Econglomerate
75While traveling in France, Jim and his wife, both Americans, were concerned about how much they can afford to spend in Europe because sometimes the U.S. dollar will buy more goods and sometimes it will buy less, based on changing economic conditions. This change in the values of currencies and how they fluctuate in relation to each other is known as the ____ rate.
- Afluctuation
- Bexchange
- Cdividend
- Dinternational
- Etransaction
76Roberto, the vice president of marketing, is talking to Francis, a sales manager in a foreign office, about several local situations that Francis's reps are facing in their territory. Roberto tells Francis that he believes there are differences and similarities between home and foreign personnel and practices, and that Francis should use whatever techniques are most effective. Trey is an example of a(n) ____ manager.
- Apolycentric
- Bgeocentric
- Cglobal
- Dparochial
- Eethnocentric
77John, a construction manager, has been having problems finding quality employees in some of his foreign offices. While speaking with his attorney, Alisha, he mentioned that "in our locations overseas, many of our good employees have been quitting, and as you know, we have numerous lawsuits over personnel policies." Alisha explained that historically, these types of issues are a result of ____ policies.
- Asynergy
- Bpolycentric
- CMBO
- Dethnocentric
- Egeocentric
78Last week Paul, CEO of Quality Furniture in South Carolina, traveled to Europe to visit customers. While overseas, Paul checked his e-mail daily and visited his company's website to show to customers. After visiting the last customer Friday morning, Paul was able to return to the corporate office to meet with his board of directors that night. This "shrinking" of time and space with air travel and electronic media defines ____.
- Athe global village
- Be-commerce
- Csynergy
- Dthe intranet
- Ethe small world philosophy
79According to the watchdog group Public Citizen, NAFTA is responsible for ____.
- Aa decrease in illegal immigration into the United States
- Bthe loss of 845,000 U.S. jobs
- Ca higher standard of living among its trading partners
- Dthe formation of the IMF and World Bank
- Eclosing the wage gap between Mexico and the U.S.
80Tom and his fiancé Susan decided to have their wedding on a beach in Acapulco, Mexico. Some services for the wedding, such as the limousine and the catering services, were local. Throughout the weekend of the wedding, the couple found that workers and things for their wedding arrived late. In response, the Mexican workers remarked, "Ustedes tiene que ser flexibles," which in English means, you have to be flexible with time. This attitude regarding time is considered _____.
- Ainflexible
- Bmonochronic time
- Cone-dimensional
- Dpolychornic time
- Ecultural time
Information
- Description
- Chapters 1-4
- Author
- Natalie Balzert
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- English
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