Communication

Communication

1. Communication elements

   • SENDER delivers message
   • RECEIVER recieves message from sender
     • FEEDBACK
   • MESSAGE = content
     • Verbal or non verbal 
   • CHANNEL
     • way of conveying and receiving message through visual, auditory, tactile senses i.e. facial expressions. more channels = clearer message 
   • INTERPERSONAL VARIABLES
     • influences communication education level, role in health care envrionment, age
   • ENVIRONMENT
     • i.e. background noise, light, temp

2. Levels of Communication

   • INTRAPERSONAL
     • self talk, internally reflection
   • INTERPERSONAL
     • occurs b/t two people or small group
   • PUBLIC
     • one individual, large audience

3. Forms of Communication

   • VERBAL
     • written or spoken word
     • Vocabulary
       • pay attention to culture differences
     • Denotative Meaning
       • individuals who share common language, meaning of word
       • Connotative Meaning
         • interpretation of meaning influenced by thoughts, feelings, ideas about word. i.e. serious
     • PACING
       • talking rapidly, pausing, slowing
     • INTONATION AND VOLUME
     • CLARITY AND BREVITY
     • TIMING AND RELEVANCE
       • i.e when pt in pain
   • NONVERBAL
     • facial expressions, vocal cues, eye contact, gestures,  differs in cultures be aware of your nonverbals
     • PERSONAL APPEARANCE
     • POSTURE AND GAIT
     • FACIAL EXPRESSIONS
     • EYE CONTACT