Effective

Effective Communication

1. verbal

2. non-verbal

3. have a positive posture so that you look interested

   • folding your arms makes you look defensive and makes you look unapprochable
   • Make sure your body language is non- defensive e.g. not folding you arms it makes you look approchable

4. not smiling inappropriately e.g. if they tell you something and its not funny.

5. Make sure you don't speak to fast or to slow because they may not be able to understand you; so speak at a normal pace/tone so that they don't find it difficult to ingest what you are saying.

6. Positive use of smiling only smile if the person says something nice or laugh when the person says something funny so that you show you were listening

7. Do not use informal language such as slang because they will not understand what you're saying and also its uneducated and lazy

8. don't use jargon because the people would not understand, jargon is scientific words that are difficult to understand it is main;ly used in offices not care homes

9. don't cause offence because the person will be deeply hurt and would not want to talk to you which means hey are scared to confide in you and may result in depression