3629098
Description
Mind Map by shaedachul, updated more than 1 year ago
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Created by shaedachul
over 8 years ago
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negotation
- WHAT IS NEGOTIATION ???
- method by which people
settle differences
- method by which people
settle differences
- WHY NEGOTIATION?
- Without negotiation, such conflicts
may lead to argument and
resentment resulting in one or all
of other parties feeling dissatisfied
- The point of negotiation is to try to
reach agreements without causing
future barriers to communications.
- The point of negotiation is to try to
reach agreements without causing
future barriers to communications.
- Without negotiation, such conflicts
may lead to argument and
resentment resulting in one or all
of other parties feeling dissatisfied
- SKILL FOR NEGOTIATION ???
- Preparation
- a decision needs to be
taken as to when and
where a meeting will
take place to discuss the
problem and who will
attend.
- a decision needs to be
taken as to when and
where a meeting will
take place to discuss the
problem and who will
attend.
- Discussion
- individuals or
members of each
side put forward the
case as they see it, i.e.
their understanding
of the situation.
- individuals or
members of each
side put forward the
case as they see it, i.e.
their understanding
of the situation.
- Clarification of goals
- From the discussion,
the goals, interests
and viewpoints of
both sides of the
disagreement need to
be clarified.
- From the discussion,
the goals, interests
and viewpoints of
both sides of the
disagreement need to
be clarified.
- Negotiate towards a
Win-Win outcome
- where both sides feel
they have gained
something positive
through the process of
negotiation and both
sides feel their point of
view has been taken into
consideration.
- where both sides feel
they have gained
something positive
through the process of
negotiation and both
sides feel their point of
view has been taken into
consideration.
- Agreement
- Once understanding
of both sides’
viewpoints and
interests have been
considered.
- Once understanding
of both sides’
viewpoints and
interests have been
considered.
- Implementation of a
course of action
- action has to be
implemented to
carry through the
decision.
- action has to be
implemented to
carry through the
decision.
- Preparation
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