Communication

Communication

1. Critical thinking

   • promotes effective communication

2. Five levels of communication

   • Intrapersonal
     • small group
       • public
         • electronic
     • intrapersonal

3. Interact with patients features helping relationship

   • motivational interviweiing
   • family
   • healthcare team
   • community

4. Circular transactional communication

   • referent
     • sender and receiver
       • message
         • message
           • channel
             • feedback

5. Outcomes for team member relationships

6. Demonstrate qualities, behaviors, and communication with patients

   • courtesy
   • use of name
   • trustworthiness
   • assertiveness

7. Opportunities for improvement with patients

8. Measures for patients with special needs

9. Techniques for older patients

10. Alternate devices for impairment communication

11. Four phases approach

    • through patients eyes
    • physical and emotional factors
    • developmental factors
    • gender

12. Verbal

    • vocabulary
    • pacing
    • tone
    • clarity
    • timing

13. Nonverbal

    • appearance
    • posture
    • facial
    • eyes
    • gestures
    • sounds
    • space