Mindmap
Defining Customer Service
Mind map: Defining customer service
Inhalt der Mindmap
Defining Customer Service
Standards
- The level of standard required by staff in delivering a service
- Individual and team responsibilities
- Service times
- Quality assurance
Policies
- Returns and exchanges
- Product availability/ordering
- Dealing with complaints
Procedures
- Greeting customers
- Customer returns and exchanges
- Dealing with aggressive customers
- Dealing with customer complaints
- Product availability/ordering
Informationen
- Beschreibung
- Best Practice in Customer Service Mindmap am Defining Customer Service, erstellt von Antonia Blankenberg am 25/07/2017.
- Erstellt von
- Antonia Blankenberg
- Aufrufe
- 222
- Tags
- Bewertung