Mapa mental
Defining Customer Service
Mind map: Defining customer service
Contenido del mapa
Defining Customer Service
Standards
- The level of standard required by staff in delivering a service
- Individual and team responsibilities
- Service times
- Quality assurance
Policies
- Returns and exchanges
- Product availability/ordering
- Dealing with complaints
Procedures
- Greeting customers
- Customer returns and exchanges
- Dealing with aggressive customers
- Dealing with customer complaints
- Product availability/ordering
Información
- Descripción
- Best Practice in Customer Service Mapa Mental sobre Defining Customer Service, creado por Antonia Blankenberg el 25/07/2017.
- Creado por
- Antonia Blankenberg
- Visitas
- 222
- Etiquetas
- Valoración