Mapa mental
Defining Customer Service
Mind map: Defining customer service
Conteúdo do mapa
Defining Customer Service
Standards
- The level of standard required by staff in delivering a service
- Individual and team responsibilities
- Service times
- Quality assurance
Policies
- Returns and exchanges
- Product availability/ordering
- Dealing with complaints
Procedures
- Greeting customers
- Customer returns and exchanges
- Dealing with aggressive customers
- Dealing with customer complaints
- Product availability/ordering
Informações
- Descrição
- Best Practice in Customer Service Mapa Mental sobre Defining Customer Service, criado por Antonia Blankenberg em 25-07-2017.
- Criado por
- Antonia Blankenberg
- Visualizações
- 222
- Tags
- Avaliação