Quiz
Credico Regulations & Compliance Test
Questions in this quiz (15)
1The Australian Consumer Law provides a set of national laws that cover door to door sales, which gives the consumer specific protections except
- ARight to cancel a contract after a cooling off period
- BRight to ask sales agent to leave
- CRight to receive certain information
2What is the first thing an agent should do when a customer answers the door?
- AStart pitching and completing a sales contract
- BIntroduce yourself, state the purpose of your visit and ensure your photographic ID is visible
- CTell them you are not there to "sell anything" but to gather information for a survey
3If the customer firmly asks you to leave, what should you do?
- AObtain permission from your team leader to remain on the property
- BLeave immediately and come back next week
- CLeave immediately and never to return
4Joe is a sales agent and is finishing for the day. On the way to his car, he knocks one last door at 6.05 pm. The customer answers the door, she has a young child with her and a baby that is crying in the background. What is wrong with this scenario in terms of Australian Consumer Law?
- AJoe is working outside of his assigned territory.
- BJoe should not have knocked the door as it was past 6.00 pm.
- CJoe should have realise the customer is busy and should have left.
5Does the following statement by sales agent would constitute a breach of ACL - "All of your neighbours have signed up and Jenny you next door neighbour has paid $200.00".
- ATrue
- BFalse
6Does the following statement by sales agent would constitute a breach of ACL - "Please sign because if I don't get this sale, I will be sacked".
- ATrue
- BFalse
7Does the following statement by sales agent would constitute a breach of ACL - "I understand you need to speak to your partner, so just sign here because it will let my boss know I visited you and I will not process the sale until you call me tomorrow".
- ATrue
- BFalse
8Does the following statement by sales agent would constitute a breach of ACL - "Don't worry if you are not sure, just sign here for info with no obligation and the supplier will contact you anyway before proceeding".
- ATrue
- BFalse
9According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door must leave immediately if asked to and not return for 10 days.
- ATrue
- BFalse
10According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door must inform the consumer of their right to cancel the contract without penalty within 10 business days if the consumer changes their mind.
- ATrue
- BFalse
11According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door must force the customer to make a decision and sign an agreement with the sales agent.
- ATrue
- BFalse
12According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door can request or accept payment from a consumer during cooling off period.
- ATrue
- BFalse
13According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door can target disadvantaged or vulnerable customers using high pressure sales tactics.
- ATrue
- BFalse
14According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door must provide a consumer with an agreement to sign that contains detailed information on product purchased, terms in full, the total cost, agent's and seller's contact details.
- ATrue
- BFalse
15According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door must not provide cancellation notice to customer to cancel the agreement.
- ATrue
- BFalse
Information
- Description
- Monthly Compliance Test
- Author
- Credico Australia
- Language
- English
- Views
- 618
- History
- Created on 24 Jul 2015 · updated on 19 Feb 2016
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