Flashcards
13 PROJECT STAKEHOLDER MANAGEMENT
Cards in this deck (8)
- 113.1 Identify StakeholdersThe process of identifying the people, groups, or organizations that
could impact or be impacted by a decision, activity, or outcome of the project; and analyzing and
documenting relevant information regarding their interests, involvement, interdependencies,
influence, and potential impact on project success. - 213.2 Plan Stakeholder ManagementThe process of developing appropriate management strategies to
effectively engage stakeholders throughout the project life cycle, based on the analysis of their needs,
interests, and potential impact on project success. - 313.3 Manage Stakeholder EngagementThe process of communicating and working with stakeholders
to meet their needs/expectations, address issues as they occur, and foster appropriate stakeholder
engagement in project activities throughout the project life cycle. - 413.4 Control Stakeholder EngagementThe process of monitoring overall project stakeholder
relationships and adjusting strategies and plans for engaging stakeholders. - 5Project stakeholders areindividuals, groups, or organizations who may affect, be affected by, or perceive
themselves to be affected by a decision, activity, or outcome of a project - 6There are multiple classification models used for stakeholders analysis, such as:Power/interest grid, grouping the stakeholders based on their level of authority (“power”) and their level
or concern (“interest”) regarding the project outcomes;
• Power/influence grid, grouping the stakeholders based on their level of authority (“power”) and their
active involvement (“influence”) in the project;
• Influence/impact grid, grouping the stakeholders based on their active involvement (“influence”) in the
project and their ability to effect changes to the project’s planning or execution (“impact”); and
• Salience model, describing classes of stakeholders based on their power (ability to impose their will),
urgency (need for immediate attention), and legitimacy (their involvement is appropriate). - 7The engagement level of the stakeholders can be classified as• Unaware. Unaware of project and potential impacts.
• Resistant. Aware of project and potential impacts and resistant to change.
• Neutral. Aware of project yet neither supportive nor resistant.
• Supportive. Aware of project and potential impacts and supportive to change.
• Leading. Aware of project and potential impacts and actively engaged in ensuring the project is
a success. - 8The ability of stakeholders to influence the project is typically highest duringthe initial stages and
gets progressively lower as the project progresses.
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- PMP PMP - All Chapters Flashcards on 13 PROJECT STAKEHOLDER MANAGEMENT, created by miguelabascal on 15/07/2013.
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