Flashcards
OB
Cards in this deck (54)
- 15 conflict handling models1. competition: win lose
2. collaboration: win win
3. compromise 5050
4. avoid lose lose
5. accommodation lose -win - 22 Bargaining Approaches1. Distributive: win-lose, fixes resources, competitive
2. Integrative: win-win, maintain long term relationships, settlements create creative soluton - 34 key principles: Principled Negotiation1. Separate ppl from the problem
2. Focus of interests not positions
3. Invent options for mutual gains
4. Insist on objective criteria - 4BATNABest Alternative to a Negotiated Agreement
- 5Kohlberg's Moral Reasoning Framework Level 1:Pre-conventional: Self-Centered
Stage 1:Obedience and punishment i should steel the drug cuz i could go to jail
Stage 2: Instrumental: I should steel it cause I would miss Timmy too much - 6Kholberg's Moral Reasoning Level 2Conventional: Conformity
Stage 3:conformity: if my husband were here thats that was he would want
Stage 4: Law and order: stealing is against the law, society wouldn't allow for that - 7Kholbergs Moral Reasoning: level 3Post Conventional: Stage 5: Social contract/ individual Rights: im going to steal it because life is more important than money
- 8Perception: Benefits and Draw BacksBenefits: allows us to process and interpret information
Drawbacks: Prevents us from taking everything in and promotes stereotyping - 9The Perceptual Process: 3 Steps1. Selection: filter information
2. Organization: make the info simpler
3. Evaluation: Interpret the stimuli - 10(6) Perceptual Distortions1. Stereotyping
2. Horns/ Halo effect
3. Central tendency: avg
4. Contrast Effect: previous
5. Projection: Cheating BF
6. Perceptual Defense - 11The Johari Window1. Arena
2. Facade
3. Unknown
4. Blind spot - 12Influencing Styles: Push Energy=Compliance
1. Assertive Persuasion: Logic, facts, rational
2. Reward and Punishment: using bargaining and pressure - 13Influence Styles: Pull= Commitment
1. Participation & Trust: involving them
2. Common Vision: ID a common visions for strengthen the group to meet objectives - 143 Levels of Culture1. Artifacts: Visible Organizational Structure
2. Espoused Values: important moral of an organ (Diversity)
3. Basic underlying Assumptions: values followed by all subconsciously ("ill get back to you cuz idk) - 157 Ways to transmit Culture1. Heros: Lance Armstrong
2. Symbols
3. Jargon
4. Stories
5. Socialization: Initiation
6. Rituals and Ceremonies: Queens Eng
7. Statements of Principles - 167 Elements of Strong Cultures Socialization Process1. Selection of entry-level candidates
2. Humility- Inducing Experiences
3. In the treches Training
4. Rewards and Control Systmes
5. Adhere to the firms core values
6. Reinforcing folklore
7. Consistent Role models - 17STRONG CULTURE: Positive vs. NegativePositive: clear sense of purpose, commitment, high performance, comp adv
Negative: resistant to change, pressure for conformity, inward focus - 185 Sources of Resistance1. Inadequate change goal
2. Inadequate change process
3. Personal Resistance
4. political Resistance
5. Systematic Resistance - 197 ways to Deal with Resistance1. Education and Communication
2. Participation and Involvement
3. Facilitation and support
4. Negotiation and agreement
5. Manipulation
6. Cooptation
7. Coercion - 204 Types of Responses Contracts1. Exit
2. Voice
3. Silence
4. Neglect - 21Violation Types to a Contract1. Inadvertent
2. Disruption
3. Breach - 22Learning Styles1. Accommodating: Learn from others, hands on ex. Marketing
2. Converging: Use theories and ideas ex. IT
3. Diverging: Brainstorming and assessing feelings ex. HR
4. Assimilating: Understand info and put into logical form ex. Research - 23Learning style types1. Concrete experience: Feeling
2. Active experimentation: Doing
3. Abstract Conceptualization: thinking
4. Reflective Observation: watching - 243 Types of learning1. Cognitive: Thinking
2. Phychomotor: Moving
4. Affective: Emotions - 25Systematic Problem solvingUsing formulas
- 26Experimentationconduct simulaitons
- 27Learning from the pastimprove on mistakes
- 28Learning from othersnot doing what Kelly does
- 29Transferring Knowledgeamong members in the organization
- 302 Types of learningExploration: doing things
Exploitation: doing something good based on what you have learned - 31Influence on Individual Behaviour1. Culture
2. Job
3. Work group
4. Organization - 32THE BIG 5Openness to experience
Conscientiousness
Extroversion
Agreeableness
Neuroticism - 33Myers Briggs Type Indicator1. Judging/ percieving
2. Extra/ intro
3. Thinking vs. Feeling
4. Sensing vs. Intuiting - 34Dealing with difficult ppl1. Create a rich pic
2. Reframe goals
3. Stage the encounter
4. Follow up - 35DARK TRIAD1. Machi
2. Pychop
3. Narcisism - 36Sources of MotivationPersistance: how long
Direction: where
Effort: how much energy - 37Mcllelands theory of needs1. Power: socialized vs personalized
2. Affilitation: Interest and assurance
3. Achievment - 383 Primary conflict handling modes1. Friendly helper
2. Tough battler
3. Logical thinker - 39Job Redesign1. Job rotation: NEW
2. Job enrichment : vertical
3. Job enhancement: hor - 40Characteristics of an Effective team1. Output: Productive output of a team exceeds expectations
2. Social process: work member ability to work interdependently
3 . Learning: other points of view and habits - 41Types of Teams1. Muticultural
2. virtual
3. Self managed - 42Maintenance Behaviors1. Gate keeping
2. Using humor
3. Harmonizing and comprising
4. Setting standards
5. Encouraging - 43Task Behaviours1. Initiating
2. Summarizing
3. Seeking and clarifying
4. Consensus testing
5. Reality testing
6. Orienting
7. Clarifying and communicating - 44Ethical Frameworks1. Justice Principle: fairnes in treatment of people
2. Utilitarianism: greatest good for the greatest amount of ppl
3. Individual Rights: Rights given to us as humans (Charter)
4. Careness Principal
5. Environmentalism - 45Forms of Justice1. Procedural: Process o rewards and punishments
2. Distributive : who gets what
3. Compensatory: fairness if they have been harmed
4. Retributive: fairness in punishments - 46Attribution theoryinternal/ external
- Consistency
- consensus
- distinctiveness - 47TRANSNATIONAL MODELSender
Channel
Receiver
Feedback loop - 48Differences in Gender Comm1. Style
2. Structure
3. Content - 49Influencing Strategies1. Reciprocity: PEople repay with kindness
2. Enterprise and Trust:
3. Likability
4. Scarcity: want more scarce items
5. Consistency: align with public commitments
6. Social Proof: follow the norms in society - 502 Types of Conflict1. Functional: Task conflict and process conflict
2. Dis functional: Relationship conflict: taking sides - 51Stages on Confrontation CommStage one: Inquire
2. Empathize
3. Ask permission
4. Offer choices and suggestions - 52Phases of conflict1. Latent: existing but not yet developed
2. Perceived: recognized incompatibility
3. Felt: emotional Involvement
4. Manifest: behavior - 53Organizational Life Cycle1. Entrepreneurial
2. Collectivist: growing pains
3. Formal stage : rules form
4. Elaboration stage: long term planning - 54Functions of ORG CultureControl
Integration
Guidance
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- Flashcards on OB, created by jacquelinedesous on 09/04/2015.
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- jacquelinedesous
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