Intercultural Communication

Intercultural Communication

1. Socialise

   • Face to face
     • Awkwardness
     • hard to disengage
     • No miscommunication
   • SMS
     • Timeless
     • convenient
     • Cheap
     • emotion not shown
     • Lack of tone
     • misunderstanding
   • Phone
     • tone &sarcasm clear
     • multitasking
     • Time base
     • Dependent on technology
     • Lack of Body Language
     • Lack of facial expression

2. Process of Communication

   • Sender
   • Receiver
   • Medium (mode)
     • text
     • Verbally
     • Non verbally
     • images
   • Exchange/ transfer info.
     • decode (interpretation of information)
     • encode (packaging of information)
     • medium (means of transmission)

3. High Context

   • relational
     • value interpersonal relationships
       • indirect
       • body language/ facial express
   • intuition
   • collectivist
     • humility
   • Japanese
   • Asians
   • Middle Eastern

4. Low context

   • direct /straightforward
   • individualistic /independent
   • logical
   • words taken literally
     • succinct /concise
     • facts
   • Australia
   • North America
   • Europe

5. Factors impact encoding/ decoding

   • Physical
   • economic
   • religious
   • situation
   • skateholders/parties
     • cultural background
     • personal experience
     • intended message and behaviour
   • environment
   • time

6. Ambiguity

   • fustration
   • conflict
   • humour
   • wasted opportunities

7. Proxemics

   • Territory (claim space)
   • Personal Space (Surroundings)
   • Intimate --> Personal --> Social --> Public (Closer--> father)

8. Semiotics (meanings behind signs, symbols, and object)

   • sos
   • Shrugg
   • Red traffic lights
   • Signs on the toilet

9. Cultural Differences