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Mind map

CONSUMER BEHAVIOUR

Naomi Land English

Map content

CONSUMER BEHAVIOUR

  1. The Environment

    • Marketing Stimuli
      • Product Price Place Promotion
    • Other
      • Economic Technological Social Cultural
    • Buyer's Black Box
      • Buyer's Characteristics
        • Cultural
          • Social - groups, family, roles and stats
            • Personal - age, life-cycle, occupation, economic situation
              • Psychological - motivation, perception, learning, beliefs and attitudes
      • Buyer's Decision process
        • Complex buying behaviour
          • Dissonance-reducing buying behaviour
            • Habitual buying behaviour
              • Variety-seeking behaviour
      • Buyer Responses
        • Buying attitudes and preferences
          • Purchase behaviour: what the buyer buys, when, where and how much
            • Brand and company r/sip behaviour
  2. Buyer decision process

    • Problem recognition
      • Information Serch
        • Evaluation of alternatives
          • Purchase Decision: two factors can become inbetween the purchase intention and decision - attitudes of others, and unexpected situational factors
            • Post-purchase behaviour Cognitive dissonance

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Description
Mind Map on CONSUMER BEHAVIOUR, created by Naomi Land on 06/06/2015.
Created by
Naomi Land
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