Usability Testing Techniques - created from Mind Map

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Moderated in-person

Moderated remote

Unmoderated remote

Problem Discovery(formative)

Benchmark

Surveys

A/B Testing

Eye-Tracking

Learnability

facilitator is co-located with participant(often in a lab)

The participant and facilitator are in different locations. Screen sharing software allows to remotely watch the participant attempt tasks - allows probing on problems

Software administers tasks automatically to participants around the world. Can collect a lot of data quickly and cheaply. Can't interact with participants.

4-6 users

focus on qualitative data

watch/track user's behaviour

Find and fix problems

Iterative throughout

most common

8-24 users

focus on metrics for time, failures, etc

establish understanding how design changes improve the experience

before a design project begins or early in development

done once

quantitative data

large number of users

focus on quantitative data

questionnaires and surveys - needs the right questions and be directed at the right audience to be effective

can't study user behaviour

can help to collect quant data to support qual research

tend to be cheaper

appropriate to choose between 2 competing elements

focus on showing 1 or 2 versions randomly to an equal number of users

use for small designs differences

valuable when comparing a revised screen to an older version

analytics to review which version accomplished a specific goal more effectively

where people look and where they click

time intensive

where eyes are drawn in designs and the sequences of gaze paths

quantify the learning curve

performance data

simulates both effects of training and repeated use