COMMUNICATION IN BUSINESSES

Page 1

TYPES OF COMMUNICATION IN A BUSINESS:

Internal communication - communication within a business,

EXTERNAL COMMUNICATION - communications between other businesses.

VERTICAL COMMUNICATION - communication sent between employees at different levels within the organisational structure.

HORIZONTAL COMMUNICATION - communication between employees at the same level in the organisation structure.

effective communication is vital for a business. it is needed for customer satisfaction, to make customers happy with their relationship with the business. employees understand their position in the business clearly. employees are more motivated, knowing that their senior staff are actively listening to their input.

EFFECTIVE COMMUNICATION CAN BE LIMITED:

if there's little communication, staff fell ignored, don't understand what is happening in the company. if there's too much communication, staff feel overwhelmed and confused. sometimes messages can be vague, making communication ineffective.

if communication is ineffective, business suffers increased costs and overall inefficiency. to improve, staff should be trained on how they should send a message clearly.