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CHL Chapter 3 Quiz

william Hoover 10 questions 2,164 views 5.0 (1 rating)

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Questions in this quiz (10)

  1. 1A standard used to compare and improve a department's own products or services by measuring them against specified standards.
    1. AKey Performance Indicator
    2. BIndustry Standard
    3. CBest Practice
    4. DBenchmark
  2. 2Activities or procedures that are successful in one situation and may be successful in a similar situation in another department or organization
    1. ABest Practices
    2. BBenchmarks
    3. CRecommended Practices
    4. DIndustry Standards
  3. 3A predetermined course of action that identifies a key activity and provides a general strategy: a written statement of intent
    1. AProcedure
    2. BPolicy
    3. CCompetency
    4. DMission
  4. 4The act of following identified regulations and standards.
    1. ACompliance
    2. BAccreditation
    3. CPlan,Do,Check, Act
    4. DBest Practices
  5. 5The process of assigning authority to subordinates to do work that a manager at a higher organizational level would otherwise do.
    1. APerformance Improvement
    2. BPlanning
    3. CDelegation
    4. DDemocratic Management
  6. 6Describes a person or department with a vested interest in the successful outcome of a product or service
    1. AStakeholder
    2. BRisk Management/Manager
    3. CQuality Control Manager
    4. DCustomer
  7. 7A federal act that requires hospitals to provide emergency treatment to all individuals regardless of their insurance status or ability to pay
    1. AEmergency Medical Treatment And Labor Act (EMTALA)
    2. BFair Care Standards Act (FCSA)
    3. CMedicaid (CMS)
    4. DFamily Medical Leave Act (FMLA)
  8. 8A strategy that uses open-ended questions during applicant selection, performance appraisal, and other interview to generate information that suggests interviewee reactions to specific situations is called a
    1. APersonal Performance-based interview
    2. BBehavioral-based interview
    3. CBehavior-mapping strategy
    4. DPredictive reaction strategy
  9. 9The process that imposes restrictions on filling vacant positions to manage the costs associated with them
    1. APosition Control
    2. BHiring Freeze
    3. CAttrition
    4. DBudget-Sensitive Hiring
  10. 10An approach to budget preparation that requires planner to explain all expenses to provide justification for each line item funded with resources allocated accordingly
    1. AReal time allocation budget
    2. BLine Item Budget
    3. CPay-as-you-go Budget
    4. DZero-Based Budget

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Description
Iahcsmm Sterile Processing (CHL Exam) Quiz on CHL Chapter 3 Quiz, created by william Hoover on 03/05/2017.
Language
English
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