Knowledge Management Systems and Tools

Start with the foundations

Begin with Knowledge Management: Systems & Processes, a mind map that outlines the nature of knowledge, management foundations, solutions and organizational impacts. It also lists knowledge application systems. Use its headings to organize your first pass through the page and identify terms you want to explore further.

Then look at Knowledge Management, which maps processes including generating, capturing, codifying and transferring knowledge. It also brings together data, information, knowledge, business intelligence and analytics. Comparing the maps can help you see how their different headings relate.

Explore tools and questions

The map on knowledge management tools and technologies describes tools for creating, accessing, storing and transferring knowledge. Another map connects knowledge management with big data, information overload, communities and cooperative problem solving. These give you different starting points for thinking about the tools and systems on this page.

The flashcards ask about defining knowledge management success, reasons for success, enablers of knowledge creation and barriers. Use the prompts after studying the maps to put the ideas into words. Teachers can also use the maps and prompts as ready-made material for discussion.

Use the quiz and maps together

The page also lists Integration of the SGC in other information systems, a quiz. After taking it, return to the maps and use their headings to organize any related ideas you want to study again. The flashcards offer another way to work with questions alongside the visual resources.

This topic is one section of the Knowledge Management unit in Business administration and management (incl. project management). The resources connect systems and tools with the unit through knowledge processes, foundations and solutions. Choose a map to explore, then try the quiz.