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1008PSY
Fichas del conjunto (54)
- 1What are the 3 perceptual positions?First person
Second person
Third person - 2What is the first person position?Experiencing the situation from MY point of view
- 3What is the second person position?Experiencing the situation from YOUR point of view
- 4What is the third person position?Experiencing the situation as an observer
- 5What is the most realistic model for communication?The communication 'as transaction' model
- 6What are the 6 primary emotions?1. Happiness
2. Surprise
3. Fear
4. Anger
5. Sadness
6. Disgust - 7What does the acronym DIME stand for?D - Door Openers
I - Infrequent Questions
M - Minimal Encouragers
E - Empathetic Silence - 8What is 'self disclosure?'Purposefully providing information about yourself to others that they would not learn otherwise
- 9What are the 2 models of self dislocsure?The Johari Window
&
The social penetration model - 10What is a 1 part I message?The feeling or emotional reaction
"I feel... - 11What is a 2 part I message?The behaviour that causes the feeling
"I feel...when i see you... - 12What is a 3 part I message?Thoughts and reasons for the reaction or consequences
"I feel...when I see you...because I THINK... - 13What is a 4 part I message?Includes a possible solution
"In future is it possible to... - 14What is the 5 step conversational process?1. Opening
2. Feed Forward
3. Business
4. Feedback
5. Closing - 15What is the role of the 'opening' stage of the conversational process?It initiates the beginning of the conversation
- 16What is the role of the 'feed forward' stage of the conversational process?It provides a preview of the conversation to follow
- 17What is the role of the 'business' stage of the conversational process?The major part of the conversation
- 18What is the role of the 'feedback' stage of the conversational process?Summaries the conversation and signals the business is complete
- 19What is the role of the 'closing' stage of the conversational process?Brings the conversation to an end
- 20What are the 5 conflict management styles?1. Avoiding
2. Accommodating
3. Compromising
4. Competing
5. Collaborating - 21What is the 'Avoiding' conflict management style?Managing by backing off and trying to avoid the conflict
(I lose, you lose) - 22What is the 'Accommodating' conflict management style?Managing by giving in to the demands of others
(I lose, you win) - 23What is the 'Compromising' conflict management style?Managing the conflict by attempting to find middle ground - when a quick solution is necessary
(I win & lose, you win & lose) - 24What is the 'Competing' conflict management style?Managing by stressing winning at the expense of the other person
(I win, you lose) - 25What is the 'Collaborating' conflict management style?Managing by using other orientated strategies to achieve a positive solution for both
(I win, you win) - 26According to the Johari Window, the part of the self that is known to others and known to self is the;Open self
- 27What is empathy?The ability to temporarily put ourselves in another persons position to understand from their point of view
- 28What is an open question?An elaborating question that encourages the person to talk
- 29What is a closed question?A question that leads to a specific, short answer
*Usually yes or no - 30Which process of perceptual organization is used when we try to determine whether a person's actions are caused by circumstance, a stimulus, or the person whose behaviour we are interpreting?Causal attribution theory
- 31What are the 4 listening styles?1. People-orientated
2. Action-orientated
3. Content-orientated
4. Time-orientated - 32What is a people-orientated listener?A listener who is skilled at listening to peoples feelings and emotions
- 33What is an action-orientated listener?A listener who prefers information that is well organised, brief and error-free
- 34What is a content-orientated listener?A listener who is more comfortable listening to complex, detailed info than the other listening styles
- 35What is a time-orientated listener?A listener who likes messages delivered quickly and breifly
- 36What is social decentering?The process of taking into account another persons thoughts, values, background and prespective as you interact with them
- 37What is paraphrase?A verbal summary of the key ideas of your partners message that help you check the accuracy of your understanding
- 38What is interpersonal perception?The process of selecting, organising and interpreting your observations of other people
- 39What is selective perception?The process of seeing, hearing or making sense of the world around us based on our own personality, beliefs, attitudes, hopes, fears and culture
- 40What is impression formation theory?Theory of how we develop perceptions about people and how we use those perceptions to interpret their behaviour
- 41What is implicit personality theory?Your unique set of beliefs about what people are like
- 42What is the primacy effect?The tendency to attend to the first pieces of information observed about another person in order to inform an impression
- 43What is the recency effect?The tendency to attend to the most recent information observed about another person in order to form an impression
- 44What is the halo effect?Attributing a variety of positive qualitites to those you like
- 45What is the horn effect?Attributing a variety of negative qualities to thise you dislike
- 46What is attribution theory?The theory that explains how we generate explanations for peoples behaviours
- 47What are the 4 Maxims?Maxim of quantity
Maxim of quality
Maxim of relation
Maxim of manner - 48What is the maxim of quality?Saying what you know to be true and do not say what you know to be false
- 49What is the maxim of quantity?Being as informative as neccessary to communicate the intended meaning.
Not too much, not too little - 50What is the maxim of relation?Talking about what is relevant to the conversation
- 51What is the maxim of manner?Being clear, brief and organise your thoughts into a meaningful sequence
- 52Self-disclosure is best seen as:A developing process
- 53Developing an awareness of appropriate self-disclosure is important when…?You are in the first perceptual position
- 54What process is involved when we direct our attention to specific elements of our environment and ignore others?Selective perception
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- University Psychology Fichas sobre 1008PSY, creado por Mark Abel el 08/06/2016.
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- Mark Abel
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