ZOLO PG

ZOLO PG

1. CUSTOMER

   • Area
   • Type of PG
     • Flat/Room Male/Female/Couple
   • Accommodation Preferences
     • 1/2/3/4/5/6
   • Amenities Required
     • Fridge/AC/TV/Wi-Fi/Washing Machine, etc
   • How to contact Zolo & PG
     • Calls/Chat/Email/Justdial

2. NON TECH

   • OPERATIONS
     • PG Identification
       • Primary Search
         • Web(justdial, etc)
           • Surfing
           • Intern
         • Walk-in (AM)
         • Referral/Calls(CS)
         • Area based (SAM)
     • PG Onboarding
       • Verification
         • Basic Parameter
           • Year of establishment, Room cleanliness(location based but with bare minimum standards), Willingness to join Zolo, Surroundings(subjective)
       • Photography
         • Specific Set > Check > Upload
       • Board
         • Flex
         • Light
       • Contract Signing
       • Website Listing
     • PG Upgradation
       • PG Audit
         • Proper Maintenance
           • Customer's Feedback
           • Photograph
           • Visual Inspection
         • Good Relationship
       • Revenue
         • Good Collection
         • No Colection Problem
       • PG Owner
         • Good Behaviour
     • Inventory Management
       • Kit Deliver
         • Sticker System (confirmation from CS)
       • Kit Accounting
       • Branding
       • Stationery
     • Invoicing Management
       • Customer Confirmation
       • PG Owner's Confirmation
       • Invoice > Online/Offline
       • Payment
         • Online
         • Offline
           • Follow Up
             • Confirmation
           • Visit Collection
     • Dispute Management
       • Customer (kits dispute)
       • Internal IT Device finance issue
       • Accidents
       • Mishaps at Zolo PG
     • Field People Management
       • Training
       • Tool Kit
         • Video
         • PPT
       • Activity Allotment
       • Area Allotment
       • Weekly Agenda
     • Expansion Plan
       • Intern Hiring
       • Study of City
   • MARKETING
     • Offline
       • Pamphlet, Kirana Stores, Chaiwala
     • Online
       • Social Media (Facebook, etc)
     • Tie ups
       • College/Corporate
   • FINANCE
     • Payment of Salaries
   • HR
     • Employer
     • Vendor Document
   • CUSTOMER SUPPORT
     • Client Help
       • PG Identifification
       • Welcome Kit
       • Assisted Visit
     • Invoicing

3. TECH

   • WEBSITE
     • Employee Management
       • Leave/Salary
     • Various Partnership
     • Requests
       • Operations/PG Owner/Customer/Corporate/Misc.
     • Monitoring
     • Customer Support
     • PG Login
   • APP
     • PG Owners
     • Customer
     • Operation
     • Customer Support
     • Invoicing
     • Inventory
   • TECH SUPPORT
     • Internet
     • Device Allotment
     • Device Policy