L1: Intro OM

L1: Intro OM

1. Cases

   • IKEA
   • Virgin Atlantic

2. Importance of OM

   • Input-transformation-output model
   • Hayes & Wheelright - 4-stage Model

3. When Ops go wrong

   • BP Oil Spil
   • Rolls Royce Engine Failure

4. Role: Operations Manager

   • 3 D's
   • Problem with China

5. Process Perspective

   • Network Level
   • Ops Level
   • Process Level

6. Complex Processes as SYSTEM

   • System Performance
   • YellowStonePark.com
   • Joseph Juran

7. Are Managing Operations All the Same?

   • 3 Key Points

8. Task

   • AAF Rotterdam

9. Final C/Study

   • Concept Design Services

10. Graphs for Exam

    • Table 2.3 Strategic Decisions
    • Figure 2.3 Operations Strategy Mix
    • Figure 2.6 Order Winners & Order Qualifiers
    • Table 2.2 Performance Objectives