11855759
Description
Flashcards by Luke Hansford, updated more than 1 year ago
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Created by Luke Hansford
over 6 years ago
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| Question | Answer |
| What is quality | Satisfying present and future needs of customer Fitness for purpose Conformance to requirements |
| Juran's definition of quality | Quality is fitness for purpose of use Comprises of 2 elements: 1- Product feautres satisfy customer needs 2- Freedom form deficiencies |
| Demings defition of quality/ | Made up of 3 components: Interrelationships Managment commitment Statistical methodology |
| What does improve interrelationships involve? | Drive out fear End practive of awarding business on price tag Adopt modern supervison and leadership methods Elminiate slogans, posters Eliminate work standards and quotas Remover barreirs preventing right to pride in workmanship Break down barriers between departments and individuals |
| What does statistical methodlogy involve? | Cease dependence on inspection to achive quality Improve constantly Training on the job Eductation and retraining |
| What does managment commitment involve? | Create constancy of purpuse for continual improvement Adopt new philosophy for economic stability Define top managements permanent commitment to ever improving quality |
| What is the upper limit defined by/ | ±3 standard deviations |
| What is the uppper warning limit defined by ? | ± 2 standard deviations |
| What are the out of control situations? | 1 point beyond limit 6 points in a row steadily increasing or decreasing 2 out of 3 points in a row outside warning limit 9 points in a row on the same side of target line 14 points in a row alternating up and down |
| What is Juran's quality trilogy? | Quality Control Quality Improvement Quality Planning |
| What does quality planning involve? | Identify customer and needs Translate into language understood by all OPtimise product by developing process When established transfer to operations |
| What is quality control? | Detect and correct adverse change |
| What is quality improvement? | Accept responsibility for improvement Understand Universal Breakthrough Sequence |
| What is the Universal Breakthrough Sequence? | Proof of need Project identification Organisation for improvement Diagnostic journey Remedial action Breakthrough in cultural resistance to chagne Hold the gains - control at the new level |
| Who are stakeholders? | Customers Suppliers Regulators Shareholders Employees Community |
| Principles of TQM? | Customer focused organisation Leadership for unity of purpose Involvement of people Process approach System approach to management Continual improvement Factual approach to decision making Mutually beneficail supplier relationaships |
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