Flashcards
Chapter 6
Cards in this deck (18)
- 1Direct acknowledgement response(CR) acknowledges communication efforts &
reacts/responds directly - 2Agreement about content response(CR) reinforces info expressed by another
- 3Supportive response(CR) expresses understanding &
reassures them/feel better - 4Expression of positive feeling response(CR) describes positive feelings related to another's words
- 5Clarifying response(CR) clarify message/meaning
- 6Impervious response(DR) speaker fails to acknowledge another's attempt
- 7Interrupting response(DR) cuts another off short
- 8Irrelevant response(DR) unrelated/intro new topic w/o
warning/returns to earlier topic - 9Tangental response(DR) takes convo in different direction
- 10Impersonal response(DR) monologue appears intellectualized/impersonal
- 11Incoherent response(DR) incomplete sentences
- 12Incongruous response(DR) nonverbals that contradict
vocal content - 13Evaluation vs Description"You" language, ?'s worth of a person
vs
"I" language, own feelings/ideas - 14Control vs Problem Orientationefforts to get others to do what you want
vs
com. aimed at solving problems - 15Strategy vs Spontaneityplanned communication (nice -> criticize)
vs
being honest rather than planning to
manipulate - 16Neutrality vs Empathyemotional indifference "you'll get over it"
vs
emotional involvement, nonverbal's important - 17Superiority vs Equalityattitude that u > them
vs
based on mutual respect - 18Certainty vs Provisonalismdogmatic, rigid positions (winning > solving issue)
vs
openness to receiving new info/flexibility in positions
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- Flashcards on Chapter 6, created by Sara B on 05/03/2018.
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- Sara B
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