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Flashcards

Business-Chapter 10: Managing Change

elainexox English 28 cards

Cards in this deck (28)

  1. 1Main Causes of Change in a BusinessChanging technology
    Changing laws and regulations
    Changing customers
    Changing competition
    Changing employees
  2. 2Changing TechnologyNew products and services e.g. electric car
    Faster methods of production
    Faster methods of marketing and selling
    Faster methods of communication
  3. 3Changing Laws and RegulationsChanges in Irish and EU laws affect businesses, employers and employees. This leads to major changes in a business.
  4. 4Changing CustomersTastes and fashions are constantly changing. Therefore, customers are changing.
    Customers expect better quality.
    Customers are becoming less loyal.
    Ethical and green issues are becoming more important.
  5. 5Changing CompetitionBusinesses are constantly updating their products and finding cheaper ways to make them.
  6. 6Changing EmployeesEmployees:
    Have a higher level of education
    Want more interesting, well paid jobs
    Want more flexible and family-friendly working conditions
  7. 7Strategies for managing change1) Communicate the need for change to all staff.
    2) Promote a 'facilitator' management style that believes staff can enjoy work, have ambition and are open to change.
    3) Promote employee empowerment by giving staff the resources and freedom to decide how best to do their work.
    4) Promote teamwork by organising staff into flexible and productive work teams.
    5) Promote a commitment to quality among all staff in the business and in everything they do.
  8. 8ResultFlexible managers and flexible employees who are willing to adapt to the changes needed to constantly improve a business.
  9. 9Employee EmpowermentProviding staff with a clear goal, deadlines and sufficient resources and freedom to decide how to achieve the goal
  10. 10For successful employee empowerment, managers must:- Adopt a facilitator attitude that supports and encourages staff
    - Invest in staff training if necessary
    - Have proper management control to ensure that any employee errors are quickly identified, rectified and learned from.
    -Offering rewards and incentives to encourage staff to take on extra decision-making responsibility
    - Facilitate teamwork where staff
    co-operate closely and support each other
  11. 11Benefits of empowerment- Allows business to harness a wide range of staff skills.
    - Increases staff creativity and intrapreneurship
    - Increases staff motivation and productivity, by meeting self-esteem and self-actualisation needs
    - Reduce absenteeism and labour turnover
    -Increase job satisfaction
    - Free up manager's time
  12. 12Possible problems with empowerment- Serious mistakes being made by staff with inadequate training or supervision
    - Unhappy, demotivated staff who feel inadequately trained or unprepared for the extra responsibility
    - Unhappy middle managers who may feel that their decision-making
  13. 13TeamworkOccurs when a group of people are working co-operatively towards a common goal. Teams are self-managing which means they are responsible for running their own affairs.
  14. 14Characteristics of a successful team- Clear purpose about their common goal
    - Sufficient resources to do their job
    - Team leader with good communication and motivations skill, a positive attitude and who is also good at planning, organising and controlling
    - Shared input into decision-making by all team members
    - Committed team members with a positive attitude
  15. 15Becoming a successful teamForming: The team is formed as team members meet and get to know each other.
    Storming: At first, team members may disagree and argue about how to get the work done and the team leader must ensure that conflicts are minimised and do not damage the work of the team.
    Norming: The team begins to establish ground rules for working effectively together in terms of each person's role, responsibilities, behaviour and work methods.
    Performing: Once a team has settles down, it should start to perform well, with all members working together towards a common goal.
  16. 16Benefits of teamwork- Improves communications
    - Teams make better decisions
    - Teams make faster decisions
    - Employee motivation and job satisfaction rise
    - Committed teams can achieve better quality products, thus improving sales and profitability
    (Know disadvantages)
  17. 17TQM (Total Quality Management)An approach to management that aims to maximise quality by getting all staff involved in continuously looking for ways to improve the quality of a firm's products and services.
  18. 18How can TQM be implemented?- Recruit and train conscientious, quality-focused employees.
    - Managers adopt a more facilitator management style that motivated employees
    - Empower and motivate employees to constantly look for ways to improve customer satisfaction
    - Facilitate teamwork among employees.
    - Adopt strict quality control. Quality control means checking to ensure that the standard of goods and services produced by a business are to the desired quality.
    Have a quality assurance system that can guarantee customers that a firm's products are of the very highest possible quality standard.
  19. 19Quality circlesDiscussion groups made up of employees who meet regularly to discuss and resolve quality issues.
  20. 20Benefits of TQM- Better quality goods and services
    - Enhanced business reputation, which can attract new customers
    - Increased customer loyalty
    - Higher prices can be charged for superior quality products
    - Reduced waste of time and material and increased profitability as business gets quality right the first time
  21. 21Potential problems with TQM- Implementation can be slow as the change in staff attitudes and work practices required by TQM can take years to become established.
    - Stress: The high standards by TQM can put staff under stress so good HR management is essential.
  22. 22Impact of new technology on production and stock control EDIAutomated stock ordering system that allows orders to be placed automatically from a computer in one business to a computer in another business using the Internet.
    Allows goods to be ordered on time, reduces human error, paperwork and costs
  23. 23CAD (Computer Aided Design) softwareUsed to speed up production design process dramatically e.g. architecture
  24. 24CAM (Computer Aided Manufacturing)Involves using computers automate part of the work on an assembly line to significantly reduce labour costs and improve quality control.
  25. 25CIM (Computer Integrated Manufacturing)Uses ICT (such as robotics) to control the entire productions process, from design and stock control to assembly and quality control. Dramatically reduces labour costs but still needs careful management control to avoid disruptions from computer errors
  26. 26Impact of new technology on human resources- Many jobs become redundant
    - E-working - This means people working from home but linked to an office using ICT such as computers, Internet and telephones
    - Training
    -Payroll management
  27. 27Impact of new technology on costs and financial management- New technology can be expensive to buy and maintain. Further expense may be incurred training staff to use new technologies
    - Reduced costs: Communications and transport costs are reduced through the use of e-mail and video conferencing. Advertising and marketing costs are reduced by using websites.
  28. 28—

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Flashcards on Business-Chapter 10: Managing Change, created by elainexox on 22/05/2015.
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elainexox
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