Flashcards
3.6 Training and development
Cards in this deck (12)
- 1TrainingShort term and is focused on helping a worker to do his or her job well.
- 2DevelopmentLong term and is focused on the worker to help to realise their longer-term potential.
- 3On-the-job trainingOccurs at the place of work and while the worker is doing their job.
- 4Off-the-job trainingOccurs away from the job. It may still be at the same place of work, or the employee may be sent somewhere else for the training.
- 5Induction trainingTraining to introduce a new worker to the business, place of work and their fellow workers as well as their jobs.
- 6Professional developmentIncludes both vocational and academic development. It involves learning over a long period of time. Workers may learn through external courses with this learning being reinforced by practical activity in the workplace.
- 7ApprenticeshipA long-term development programme for workers to learn job skills while they work through a mixture of on-and-off-the-job training and study. Apprenticeships lead to some kind of vocational qualification.
- 8ProductivityA measure of output per worker. It is the only way of measuring the performance of workers.
- 9Skills shortageRefers to a situation in which businesses cannot recruit workers with the skills they need.
- 10Customer serviceThe service given to customers, including service at the time of sale and after the sale.
- 11MotivationHow workers are encouraged to work hard.
- 12RetentionWhen workers can be kept employed by businesses rather than them leaving to work elsewhere.
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- GCSE Business (Unit 3: People) Flashcards on 3.6 Training and development, created by Miss Bolt on 05/11/2022.
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- Miss Bolt
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