Flashcards
Chapter 4 Exam
Cards in this deck (10)
- 1def: You-viewpointWhen writing a message, focusing on the reader's interests.
- 2def: We-viewpointWhen writing a message, focusing on interests together.
- 3def: See-saw sentanceA sentence that goes back and forth between two points, like this:
"A blog can add visibility to a business, although it can be labor intensive to maintain, but the time spent on the blog could be worthwhile if it generates a buzz among our potential customers." - 4See-saw sentences ________Try to pack too much information into a sentence
- 5Why shouldn’t you use rubber stamps in business messages?Because they are expressions used by habit every time a certain type of situation occurs. They serve no purpose.
- 6def: Concrete wordingConcrete is the opposite of abstract. While abstract words are vague, concrete words stand for things the reader can see, feel, taste, smell, or count.
- 7def: Language biasDiscriminatory words
- 8def: Active voiceWhen you write in active voice, the sentence is in “who + does/did what + to what/whom” order, as in this example:
An authorized technician repaired the new laser printer.
[who] [did what] [to what] - 9def: Dangling modifierModifiers that do not clearly modify the right word in the sentence
Not this: Believing that credit customers should have notice of the sale, special letters were mailed to them.
But this: Believing that credit customers should have notice of the sale, we mailed special letters to them. - 10def: Greater CourtesyBeing respectful and considering treatment of others.
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- 114 Interpersonal Communication Flashcards on Chapter 4 Exam, created by Jordan Hus on 02/06/2016.
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- Jordan Hus
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