Mind map

PROCESS

Caro Victorio English

Map content

PROCESS

DEFINITIONS
- Black box with inputs and outputs
  - creates something of higher value at the end
- S-I-P-O-C
  - Supplier
  - Input
  - Process
  - Output
  - Customer
- Designes set of tasks
  - Together create outcome of value
STRATEGIC IMPACT OF PROCESSES
- Texas instruments
  - 3 key process
    - retailer engagement
    - parent engagement
    - teacher engagement
- Progressive Insurance
  - process of pricing
    - from pricing averages --->to averages by people
- ZARA
  - transform clothing business
    - process allowed them to outcompete
survive and succeed by power of processes
- GOAL
  - PROFIT
  - NON PROFIT
- are CROSS FUNCTIONAL
TURBULENT WORLD
- * Rapid pace of change
- *Global market
- * New technologies
- * Smarter customers
WHAT DO ORGANIZATIONS NEED?
- Speed to market
- Customer happiness
  - GOLDEN RULE!!
- Innovation
- Rapid response to external turbulence
PRINCIPLES
- 1. You are what you do
- 2. Structure is a weak lever of change
- 3. Strategy is a process, not a binder
- 4. Yesterday will not be like today
- 5. All work is process work
THE ROOT PROBLEM
- Sales
- Finance
- Engineering
- Production
T-C-P-A-O-S
- the customer pays all our salaries
THE 2 FLAVORS OF PROCESS PLAYOFF
- TACTICAL
- STRATEGIC
CONFIABLES Y EFICIENTES
- Org. funcionales/matriciales
  - Reorientar actividades
    - Proceso de valor al cliente
      - sea claro para todos
        recursos necesarios
        con un solo responsable(PROCESS OWNER)
- PROCESOS TRANSVERSALES DE INICIO A FIN
- PROCESOS DE APOYO/HABILITADORES
  - PROCESOS ADMINISTRATIVOS
La admon. de procesos, empieza desde los 60's
- en los 80's cobra auge
  - europa
    - américa
      - Japón
  - DR. MICHAEL HAMMER
    - LIBRO: REINGINEERING THE CORPORATION : A MANIFESTO FOR BUSINESS REVOLUTION