Process to understand and define problems

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Sharan Sai Reddy Konda
Mind Map by Sharan Sai Reddy Konda, updated more than 1 year ago
Sharan Sai Reddy Konda
Created by Sharan Sai Reddy Konda over 1 year ago
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Resource summary

Process to understand and define problems
  1. What is a problem?
    1. A problem is an undesirable situation that a certain category of people don't want to be in or face it.
      1. How do you understand the problem at hand?
        1. We understand the problem by communicating with different stakeholders and understand the causes and consequences of their problems.
          1. What are the ways of communicating with stakeholders to understand the problem?
            1. Conduct surveys to gain valuable large scale insights
              1. Conduct time consuming interviews to gain deeper insights from a limited audience
                1. Observing the targeted audience regarding their practices, collaboration and communication
                  1. Leverage insights by going through research papers, books and other resources.
                    1. Are these methods enough for understanding the problem?
                      1. There is nothing like a right method for understanding problem. It all comes to how one can offer his skills to gain valuable insights in understanding the problem
                        1. How do you define your problem with the vast insights you gained from the above method?
                          1. Identify patterns in the problems described by the stakeholders
                            1. Identify the causes and consequences of the problem
                              1. Identify what aspects of the problem seem to be changeable
                                1. Use the above information to generate different forms of knowledge which helps in organizing your understanding of the problem
                                  1. What are these different forms of knowledge?
                                    1. Deriving goals and values from the data and represent them explicitly to understand what they are
                                      1. Generate valid personas which describe different categories of people who will benefit from your design
                                        1. Define scenarios on what people might attempt to do with something you design
                                          1. What should we do with the knowledge obtained?
                                            1. Prepare an argument that briefly explains the problem we are solving for the stakeholders
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