Communication

Communication

1. To remember

   • sender-receiver model --> Feedback
   • Four side model
   • Meta-communication (meaning)

2. For me

   • person centered communication
     • Congruence
     • acceptance
     • empathy
       • balance
   • I-messages
   • Medical vs patient centered communication

3. Relationships

   • roles
     • authority
     • hierarchy
     • acitve/passive
   • settings
     • professional (doctor-patient)
     • friends
     • family
     • open/closed

4. verbal

   • choosing words
   • explaining
   • feedback

5. non-verbal

   • listening
     • active
     • passive
   • facial expression
   • gestures/body language

Imagens e arquivos do mapa