COMMUNICATION

COMMUNICATION

1. DISTORTION IN COMMUNICATION

   • individual communicators
     • messages
       • encoding
         • channels & media
         • reception
           • interpretation

2. CATEGORY OF COMMUNICATION

   • offers and counteroffers
     • information about alternatives
       • information about outcomes
         • social accounts/ expalinations
           • communication about process

3. IMPROVE COMMUNICATION IN NEGOTIATIONS

   • The use of questions
     • listening
       • role reversal

4. HOW PEOPLE COMMUNICATE IN NEGOTIATIONS

   • characteristic of language
     • use of nonverbal communication
       • selection of communication channel

5. SPECIAL COMMUNICATION CONSIDERATIONS

   • avoiding fatal mistakes
     • achieving closure