Communication

Communication

1. TOPIC 1

   • Things that influence communication
     • Globalization
     • Growth of IT
     • Changing nature of organizations
     • Ethics
   • Dimensions
     • Verbal
       • Speaking and listening
       • Writing and reading
     • Non-Verbal
       • Body language, etc
     • Mediated
       • Through a medium
     • Non-mediated
       • Face-to-face
   • Levels of communication
     • L1: Intrapersonal
     • L2: Interpersonal
     • L3: Group
     • L4: Organizational
       • Inter Organizational
       • External Organizational
     • L5: Mass Comm.

2. TOPIC 2

   • Communication Theory
     • Process Theory
       • Looks at communication itself
         • Message loses original meaning when decoded
           • Used to explain breakdowns in transmission
     • Meaning-Centered Theory
       • When a shared meaning is generated, communication has occured
         • Views communication as outcome of process
     • Shared Meaning Theory
       • Focuses on relationships
       • Process and outcome
       • Based on understanding each other
   • Communication Characteristics
     • 2-way process
     • Collection of signals
     • Content of message and relationship between participants
     • Cause and effect
     • Inevitable
     • Irreversible
     • Unrepeatable
     • Rarely completely understood

3. TOPIC 3

   • BARRIERS TO COMMUNICATION
     • Physical
     • Emotional
     • Language
     • Psychological
     • Culture
     • Technology

4. TOPIC 4

   • NON-VERBAL COMMUNICATION
     • Kinesics
       • Expressions, postures, gestures
     • Oculesics
       • Eye-Contact
     • Haptics
       • Touching
     • Proxemics
       • Personal Space
     • Chronemics
       • Punctuality
     • Paralinguistics
       • Pitch, speed, volume, and pauses when speaking
     • Physical Appearance
       • First impression