Non Verbal Communication

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Key Words

Communication: Passing information from one person to another.

NVC: Conveying messages that do not require the use of words or vocal sounds.

VC: Conveying messages using words or sounds.

Paralinguistics: Vocal features that accompany speech.

Studies

Argyle, Alkema and Gilmour (1971)

A: To see if tone of voice has any effect when interpreting a verbal message.

M: Different groups of participants listened to friendly or hostile messages spoken in friendly or hostile tones of voice.

R: It was found that tone of voice had about 5 times the influence on interpretation than the message itself.

C: Tone of voice is extremely important in how people interpret verbal messages.

Argyle (1968)

A: To see how interrupting eye contact affects conversation.

M: Pairs of participants were observed having conversations. In half of the conversations, one of the participants wore dark glasses to stop the other receiving eye contact.

R: When one participant wore dark glasses, there were more pauses and interruptions then when they were not worn.

C: Eye contact is important in ensuring the smooth flow of conversation.