Questão 1
Questão
[ ? ] involves the hiring process from posting a job to negotiating a salary package.
Responda
-
Compensation
-
Retention
-
Training
-
Worker Protection
-
Staffing
Questão 2
Questão
[ ? ] includes anything the employee receives for his or her work.
Responda
-
Debt
-
Capital
-
Exemption
-
Compensation
-
Taxation
Questão 3
Questão
[ ? ] involves keeping and motivating employees to stay with the organization.
Responda
-
Selection
-
Recruitment
-
Retention
-
Worker Protection
-
Training
Questão 4
Questão
Allowing employees to set their own schedules results in the creation of [ ? ] schedules.
Responda
-
Fixed
-
Standardized
-
Flexible
-
Autonomous
-
Uniform
Questão 5
Questão
[ ? ] allows employees to work from home or a remote location for a specified period of time.
Responda
-
Offshoring
-
Telecommuting
-
Multitasking
-
Hotdesking
-
Cyberloafing
Questão 6
Questão
[ ? ] is a concept that examines the moral rights and wrongs of a certain situation.
Responda
-
Ethics
-
Goals
-
Beliefs
-
Biases
-
Ideas
Questão 7
Questão
[ ? ] refers to the number of employees who leave a company in a particular period of time.
Responda
-
Turnover
-
Retention Rate
-
Yield Ratio
-
Staffing Plan
-
Capital
Questão 8
Questão
[ ? ] refers to the concept of moving jobs overseas in order to contain costs.
Responda
-
Greenfield Venturing
-
Licensing
-
Franchising
-
Offshoring
-
Insourcing
Questão 9
Questão
[ ? ], a term used to describe lost productivity as a result of an employee using a work computer for personal reasons, is certainly another concern technology can create.
Responda
-
Hotdesking
-
Telecommuting
-
Cyberloafing
-
Coworking
-
Offshoring
Questão 10
Questão
A [ ? ] is an outline that explains the expected ethical behavior of employees.
Responda
-
Code of Ethics
-
Mission Statement
-
Statement of Interest
-
Statement of Regulations
-
Guiding Principle
Questão 11
Questão
Which of the following is TRUE regarding the organizational lifecycle?
Responda
-
Companies pass through the different stages of the lifecycle in a fixed order.
-
The organizational lifecycle does not incorporate the decline of organizations.
-
Introduction, growth, maturity, and decline are the stages of the lifecycle.
-
Manpower and capital requirements stay constant throughout the organizational lifecycle.
-
Once an organization is on the decline, recovery is not possible.
Questão 12
Questão
A [ ? ] is a detailed document that synthesizes information to determine how many people should be hired, when they should be hired, and what skills they should have.
Responda
-
Staffing Plan
-
Job Description
-
Retention Plan
-
SWOT Analysis
-
Task Analysis
Questão 13
Questão
The [ ? ] is an organization's way of doing things.
Responda
-
Organizational Lifecycle
-
Company Culture
-
Organizational Space
-
Company Structure
-
Company Resource
Questão 14
Questão
A career development review is used for the purpose of [ ? ].
Questão 15
Questão
An organization that hires people irrespective of their race, gender, sexual orientation, religion, background, and socioeconomic status - and has a set of policies in place to meet compliance standards - is an organization that supports [ ? ].
Responda
-
Uniformity
-
Power
-
Privilege
-
Diversity
-
Conformity
Questão 16
Questão
[ ? ] focus on inclusiveness, understanding, and respect, and also looks at unequal power in society.
Responda
-
Racism
-
Power
-
Multiculturalism
-
Privilege
-
Ageism
Questão 17
Questão
A system of advantages based on race, gender, and sexual orientation is called [ ? ].
Responda
-
Power and Privilege
-
Equal Opportunity
-
Equality of Outcome
-
Egalitarianism
-
Social Equality
Questão 18
Questão
[ ? ] refers to employment practices which may appear neutral but have a discriminatory effect on a protected group.
Responda
-
Retaliation
-
Reasonable Accomodation
-
Adverse Impact
-
Disparate Treatment
-
Reverse Discrimination
Questão 19
Questão
A(n) [ ? ] is a quality or attribute employers are allowed to consider when making decisions during the selection process.
Questão 20
Questão
The EEOC regulations require an employer to provide [ ? ] to an employee or applicant with a disability, unless this action would cause significant difficulty or expense for the employer.
Questão 21
Questão
[ ? ] is defined as a process that provides the organization with a pool of qualified job candidates from which to choose.
Responda
-
Budgeting
-
Attrition
-
Recruitment
-
Auditing
-
Downsizing
Questão 22
Questão
People who are already working for the company and meet the qualifications for the job position are called [ ? ].
Responda
-
Free Candidates
-
Informal Candidates
-
Bidding Candidates
-
Internal Candidates
-
Contingent Candidates
Questão 23
Questão
[ ? ] is a formal system developed to determine what tasks people actually perform in their jobs.
Responda
-
Job Design
-
Job Announcement
-
Job Analysis
-
Job Bidding
-
Job Rotation
Questão 24
Questão
[ ? ] is a drawback closely related to the use of referrals that involves a preference for hiring relatives of current employees.
Responda
-
Rationalism
-
Fraternalism
-
Nepotism
-
Atavism
-
Ageism
Questão 25
Questão
A type of recruitment strategy that involves a planned program to access potential candidates who are known to current employees is the [ ? ].
Responda
-
Campus Recruitment Program
-
Employee Referrals Program
-
Internet Recruiting Program
-
Event-Based Recruiting Program
-
External Recruitment Program
Questão 26
Questão
The [ ? ] process refers to the steps involved in choosing people who have the right qualifications to fill a current or future job opening.
Responda
-
Orientation
-
Recruitment
-
Selection
-
Training
-
Retention
Questão 27
Questão
Which of the following is a feature of a structured interview?
Responda
-
A set of standardized questions based on the job analysis
-
A set of open-ended questions with no clearly defined answers
-
A set of questions changed to match the specific applicant
-
A set of general questions for the candidate who leads the discussion
-
A set of questions chosen by the interviewee to learn about the job profile
Questão 28
Questão
A(n) [ ? ] is one where the candidate is given a sample scenario and is asked how he or she might deal with the situation.
Questão 29
Questão
A [ ? ] occurs when an interviewer becomes biased because of one positive or negative trait a candidate possesses.
Questão 30
Questão
[ ? ] is a type of bias that occurs when comparing one candidate to others.
Responda
-
Cultural Noise Bias
-
Contrast Bias
-
Nonverbal Behavior Bias
-
Recency Bias
-
Gut Feeling Bias
Questão 31
Questão
Following a [ ? ] is to pay the going rate for a particular job, within a particular market based on research and salary studies.
Questão 32
Questão
[ ? ] is defined as the process of determining the relative worth of jobs to determine pay structure.
Responda
-
Job Design
-
Job Specification
-
Job Enlargement
-
Job Enrichment
-
Job Evaluation
Questão 33
Questão
The process of setting the pay scale for specific jobs or types of jobs is called [ ? ].
Responda
-
Pay Grading
-
Delayering
-
Variable Pay System
-
Management Fit
-
Going Rate Model
Questão 34
Questão
The [ ? ] type of pay level model gives maximum flexibility for supervisors to pay what they think their subordinates should earn.
Responda
-
Management Fit
-
Broadbanding
-
Going Rate
-
Pay Grading
-
Delayering and Banding
Questão 35
Questão
The equity theory states that:
Responda
-
People will put in only as much work as they expect to receive in rewards.
-
People will evaluate their own satisfaction with their compensation/inputs by comparing it to others' compensation/inputs.
-
If high performance is followed by a reward, high performance is likely to happen in the future.
-
People will perform well only when their job-related skills are acknowledged and rewarded amply.
-
People are highly motivated to work in the absence of the pressure caused by variable pay systems.
Questão 36
Questão
The [ ? ] theory states that employees will put in as much work as they expect to receive.
Responda
-
Equity
-
Comparable Worth
-
Equal Pay
-
Reinforcement
-
Expectancy
Questão 37
Questão
The [ ? ] theory states that if high performance is followed by some reward, then it is more likely that the desired behavior will occur in the future.
Responda
-
Reinforcement
-
Equity
-
Expectancy
-
Comparable Worth
-
Equal Pay
Questão 38
Questão
Which of the following legal provisions established a minimum wage for jobs and other conditions for pay?
Responda
-
Equal Pay Act of 1963
-
Federal Unemployment Tax Act (FUTA)
-
Social Security Act of 1935
-
Fair Labor Standards Act (FLSA)
-
Federal Employees Compensation Act (FECA)
Questão 39
Questão
A [ ? ] is one in which the employee receives no base pay and entire pay is based on meeting sales goals.
Responda
-
Profit-Sharing Plan
-
Spot Bonus
-
Stock Option
-
Straight Commission Plan
-
Stock Ownership Plan
Questão 40
Questão
The minimum pay an employee receives is called [ ? ].
Questão 41
Questão
Losing an employee is called [ ? ].
Responda
-
Replacement
-
Turnover
-
Succession
-
Retention
-
Arbitration
Questão 42
Questão
When employees have no choice in their termination, it is called [ ? ] turnover.
Responda
-
Voluntary
-
Autonomous
-
Optional
-
Involuntary
-
Elective
Questão 43
Questão
[ ? ] outline the strategies that the organization will use to reduce turnover and address employee motivation.
Responda
-
Pension Plans
-
Health-Care Plans
-
Retention Plans
-
Staffing Plans
-
Rightsizing Plans
Questão 44
Questão
A set of systematic HR practices that create an environment where the employee has greater involvement and responsibility for the organization's success is referred to as the [ ? ].
Responda
-
High Performance Work Systems
-
Employee Referral Programs
-
Global Expansion Plans
-
Market Development Plans
-
Career Development Programs
Questão 45
Questão
The implication of Maslow's theory is that to motivate an employee, the provided opportunities for need satisfaction must target:
Responda
-
Only the basic and instinctual needs that everyone seeks to meet.
-
Higher order needs alone because they relate to growth.
-
All five types of needs that operate within any individual.
-
Those needs that have already been satisfied by the employee.
-
All needs except for social needs, as they are unrelated to work performance.
Questão 46
Questão
What was the term used by Herzberg for factors that satisfied the employees?
Responda
-
Satisfiers
-
Need Factors
-
Hygiene Factors
-
Withdrawawal Factors
-
Motivators
Questão 47
Questão
Company policy and salary are examples of [ ? ] factors.
Responda
-
Need
-
Hygiene
-
Satisfaction
-
Withdrawal
-
Motivational
Questão 48
Questão
Which of the following statements represents the Theory X view?
Responda
-
Most people want to make an effort at work.
-
People will apply self-control and self-direction in pursuit of company objectives.
-
People usually accept and actually welcome responsibility.
-
Most workers will use imagination and ingenuity in solving company problems.
-
The average person needs to be directed.
Questão 49
Questão
The belief that employees enjoy work, accept responsibility, and exercise self-direction is endorsed by [ ? ].
Questão 50
Questão
The stick approach utilizes [ ? ] to maximize employee performance.
Responda
-
Rewards
-
Monetary Incentives
-
Punitive Actions
-
Appraisals
-
Promotions
Questão 51
Questão
The first step in an effective employee training is the stage of [ ? ].
Responda
-
Mentoring
-
Orientation
-
External Training
-
Career Development
-
In-House Training
Questão 52
Questão
A(n) [ ? ] is a trusted, experienced advisor who has direct investment in the development of an employee.
Responda
-
Supervisee
-
Subordinate
-
Mentor
-
Apprentice
-
Mentee
Questão 53
Questão
A group of pilots attending a refresher course that will enable them to learn and assimilate new technological developments in aviation into their current flights is an example of a [ ? ] training program.
Responda
-
Professional
-
Quality
-
Team
-
Vestibule
-
Job Swap
Questão 54
Questão
[ ? ] is a process that empowers employees to improve decision making, problem solving, and interpersonal skills in order to achieve business results when working in groups.
Questão 55
Questão
Which of the following is TRUE of the brown bag lunch training?
Responda
-
It is aimed at creating a formal and structured environment suitable for training.
-
It is primarily conducted by the HR managers of an organization as it is the only time they have.
-
It is not used to impart any technical knowledge or skill as people prefer to relax during these sessions.
-
It is highly effective for team training activities as people come together in a relaxed atmosphere for these sessions.
-
Typically, these sessions guarantee very good attendance and interest from employees.
Questão 56
Questão
[ ? ] training is characterized by the use of technology to facilitate training.
Responda
-
On-The-Job
-
Web-Based
-
External
-
Vestibule
-
Cross
Questão 57
Questão
[ ? ] is a method for training in which two employees agree to change jobs for a period of time.
Responda
-
On-The-Job Coaching
-
Mentorship
-
Vestibule Training
-
Job Shadowing
-
Job Swapping
Questão 58
Questão
The level of training needs assessment that focuses on the specific tasks, skills, and abilities required to do the jobs within the organiztion is the level of [ ? ] assessment.
Responda
-
Individual
-
Occupational
-
Strategic
-
Organizational
-
Generic
Questão 59
Questão
Graphics, figures, and pictures are the appropriate ways to target the [ ? ] learner.
Responda
-
Kinesthetic
-
Auditory
-
Visual
-
Read/Write
-
Rote
Questão 60
Questão
[ ? ] involves a systematic movement of employees from job to job within an organization so they can gain a variety of experiences to prepare them for upward movement in the organization.
Responda
-
Job Shadowing
-
Apprenticeship
-
Mentorship
-
Job Rotation
-
External Training
Questão 61
Questão
[ ? ] communication occurs when the lower levels of an organization communicate with the higher levels of an organization.
Responda
-
Downward
-
Horizontal
-
Diagonal
-
Parallel
-
Upward
Questão 62
Questão
Communication occurring between people of the same level in an organization is called [ ? ] communication.
Responda
-
Upward
-
Downward
-
Parallel
-
Horizontal
-
Diagonal
Questão 63
Questão
A person with a driver style of communication primarily evaluates him- or herself by the:
Responda
-
Feedback from superiors.
-
Popularity he/she enjoys at the office.
-
Results he/she has achieved.
-
Praise from his/her colleagues.
-
Support his/her colleagues give.
Questão 64
Questão
In the [ ? ] communication style, we put the rights of others before our own, minimizing our own self worth.
Responda
-
Aggressive
-
Assertive
-
Driver
-
Passive-Aggressive
-
Passive
Questão 65
Questão
Casey, an HR manager, is known for communicating such that he stands up for his rights while maintaining respect for the rights of others he deals with. Casey has a(n) [ ? ] communication style.
Responda
-
Passive
-
Passive-Aggressive
-
Assertive
-
Driver
-
Aggressive
Questão 66
Questão
An aggressive communication style is marked by:
Responda
-
An apologetic and tentative voice.
-
Direct eye contact.
-
The violation of others' rights.
-
Strong feelings of inferiority.
-
The minimization of one's own self-worth.
Questão 67
Questão
A passive-aggressive person is likely to:
Responda
-
Respect the rights of others and themselves when communicating.
-
Be direct, but not insulting or offensive.
-
Express his/her negative feelings in an indirect way.
-
Give the rights of others more importance.
-
Give and receive respect from others.
Questão 68
Questão
[ ? ] listening occurs when we are focused on sharing our own point of view instead of listening to someone else.
Responda
-
Competitive
-
Active
-
Reflective
-
Passive
-
Passive-Aggressive
Questão 69
Questão
When we are interested in what the other person has to say and we are checking our understanding with the speaker, we are engaging in [ ? ] listening.
Responda
-
Passive
-
Combative
-
Selective
-
Active
-
Subjective
Questão 70
Questão
A manager uses a(n) [ ? ] style when his focus is on the task, but also on the person and the relationships required to get the task done.
Responda
-
Participatory
-
Directive
-
Autocratic
-
Authoritarian
-
Traditional
Questão 71
Questão
[ ? ] means an employer has fired or laid off an employee for illegal reasons, such as violation of antidiscrimination laws or violation of oral and/or written employee agreements.
Responda
-
Retaliatory Discharge
-
Wrongful Termination
-
Constructive Discharge
-
Wrongful Discharge
-
Adverse Action
Questão 72
Questão
A(n) [ ? ] interview is an interview used to make sure that an employee is fully aware of the discipline issue and to allow the employee the opportunity to explain his or her side of the story.
Responda
-
Investigative
-
Intake
-
Exit
-
Stress
-
Informational
Questão 73
Questão
The [ ? ] process involves a series of steps taking corrective action on nonperformance issues.
Responda
-
Employee Empowerment
-
Career Development
-
Implied Contract
-
Progressive Discipline
-
Criteria Development
Questão 74
Questão
When an employee chooses to leave the organization, it is termed as [ ? ].
Responda
-
Retaliation
-
Arbitration
-
Resignation
-
Mediation
-
Retention
Questão 75
Questão
[ ? ] occurs when any one of the exceptions to the employment-at-will principle can be proven by the employee.
Responda
-
Retaliatory Discharge
-
Constructive Discharge
-
Resignation
-
Wrongful Discharge
-
Wrongful Termination
Questão 76
Questão
A(n) [ ? ] is a systematic way to examine how well an employee is performing in his or her job.
Responda
-
Background Check
-
Performance Evaluation System
-
Employee Eligibility Verificaiton
-
Progressive Discipline Program
-
Employee Assistance Program
Questão 77
Questão
The [ ? ] is a way to appraise performance by using several sources to measure the employee's effectiveness.
Questão 78
Questão
The manner in which the members of the organization, managers and employees, consider the performance evaluation tool to be a valid measure of performance is measured by its [ ? ].
Responda
-
Specificity
-
Ambiguity
-
Reliability
-
Validity
-
Acceptability
Questão 79
Questão
Which of the following methods of determining performance looks at individual actions within a specific job?
Responda
-
Problem-Solving Method
-
Behavioral Method
-
Comparative Method
-
Trait Method
-
Time-Limited Method
Questão 80
Questão
An essay appraisal:
Responda
-
Ranks employees in a particular department based on their value to the manager or supervisor.
-
Includes answers provided by managers on the strengths, weaknesses, and specific examples of employee performance.
-
Determines the main performance dimensions of the job and rates employees along this established criteria.
-
Rates recorded examples of the employee's effective and ineffective behavior during the time period between evaluations.
-
Lists the personality traits required for the job and asks the source to rate the individual on each attribute.
Questão 81
Questão
A labor union is defined as:
Responda
-
The totality of many voluntary social relationships, civic and social organizations, and institutions that form the basis of a functioning society.
-
A distinct territorial subdivision for holding a separate election for one or more seats in a legislative body.
-
A congregation of legislators, administrators, and arbitrators in the administrative bureaucracy who control a state at a given time.
-
A collection of workers banding together to meet common goals, such as better pay, benefits, or promotion rules.
-
A formal meeting of the representatives of different nations, constituent states, independent organizations, or groups.
Questão 82
Questão
[ ? ] is an action in which another union goes on strike in sympathy for another union.
Responda
-
Secondary Boycott
-
Union Salting
-
Lockout
-
Slowdown
-
Union Busting
Questão 83
Questão
[ ? ] is a union strategy which encourages union supporters to apply for jobs in nonunion environments to actively work to unionize other employees when they are hired.
Responda
-
Secondary Boycott
-
Union Salting
-
Arbitration
-
Mediation
-
Union Busting
Questão 84
Questão
[ ? ] is the process of negotiations between the company and representatives of the union.
Responda
-
Grievance Process
-
Union Salting
-
Collective Bargaining
-
Checkoff Process
-
Union Busting
Questão 85
Questão
Wages are an example of a(n) [ ? ] bargaining topic.
Responda
-
Permissive
-
Optional
-
Mandatory
-
Illegal
-
Discriminatory
Questão 86
Questão
Almost all the 12,000 workers of an automobile factory gathered outside the plant and refused to work for five consecutive days. This strike, reflecting the union's opposition to the unfair clauses in the proposed union contract, began after negotiations on the mandatory issue of increase in wages failed. The workers were disappointed that the employer refused to meet their demand and responded to this bargaining impasse by initiating a(n) [ ? ].
Responda
-
Sympathy Strike
-
Lockout
-
Slowdown
-
Economic Strike
-
Jurisdictional Strike
Questão 87
Questão
The goal of a(n) [ ? ], which prevents workers from working, is to put pressure on the union to accept the contract.
Questão 88
Questão
Factory workers who are on a [ ? ] to protest are using legal ways to do so since they are using allotted time.
Responda
-
Sick-Out
-
Walk-Out
-
Wildcat Strike
-
Lockout
-
Slowdown
Questão 89
Questão
A union of 35,000 laborers of a shoe manufacturing factory has gone on strike to protest against poor working conditions. To show their support, workers of a garment factory went on strike. This is an example of a(n) [ ? ].
Responda
-
Jurisdictional Strike
-
Sympathy Strike
-
Lockout
-
Sick-Out Strike
-
Economic Strike
Questão 90
Questão
The first step in the grievance process is likely to involve:
Responda
-
Discussions with top senior executives to resolve the grievance.
-
Submission of a formal and written complaint about the grievance.
-
Discussion of the grievance with the manager, employee, and a union representative.
-
Presentation of the complaint to the company's union grievance committee.
-
Mediation or arbitration to discuss and resolve the grievance.
Questão 91
Questão
Which of the following organizations was set up in 1970 with the mission to ensure secure and healthful working conditions for working men and women by setting and enforcing standards and by providing training, outreach, education, and assistance?
Responda
-
Centers for Disease Control and Prevention
-
Employee Benefits Security Administration
-
Social Security Administration
-
Occupational Safety and Health Administration
-
Old Age, Survivors, Disability, and Health Insurance Administration
Questão 92
Questão
Which of the following represents the first priority in the context of OSHA inspections?
Questão 93
Questão
[ ? ] is negative stress which does not produce positive feelings and can go on for a long time without relief.
Responda
-
Hyperstress
-
Yield Stress
-
Hypostress
-
Distress
-
Eustress
Questão 94
Questão
Chronic Stress is a type of stress marked by:
Responda
-
The lack of distress.
-
An excessive amount of positive stress.
-
The prolonged exposure to stress.
-
A short-term but highly stressful experience.
-
An optimum level of stress that is motivating and not distressing.
Questão 95
Questão
[ ? ] is defined as a tendency of individuals or groups to use persistent or repeated aggressive or unreasonable behavior against a co-worker or subordinate.
Responda
-
Hotdesking
-
Whistleblowing
-
Cyberloafing
-
Workplace Bullying
-
Coworking
Questão 96
Questão
[ ? ] is defined as use of the Internet or technology used to send text, which intended to hurt or embarrass another person.
Responda
-
Cyberbullying
-
Cyberloafing
-
Hotdesking
-
Whistleblowing
-
Identity Theft
Questão 97
Questão
[ ? ] is the process of helping employees make the transition to their home country.
Responda
-
Expatriation
-
Fraternization
-
Repatriation
-
Resistance
-
Ritualization
Questão 98
Questão
[ ? ] represent a component of culture that classifies things as good or bad within the society.
Responda
-
Theories
-
Symbols
-
Constructs
-
Policies
-
Values
Questão 99
Questão
A(n) [ ? ] market is one in which a product or service is sold only within the borders of that country.
Responda
-
International
-
Domestic
-
Transnational
-
Multinational
-
Global
Questão 100
Questão
[ ? ] occurs when a business relocates or moves some or part of its operations to another country.
Responda
-
Licensing
-
Offshoring
-
Franchising
-
Inshoring
-
Greenfield Venturing