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Operations Management
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Questions in this quiz (81)
1Productivity can be improved by:
- Aincreasing inputs while holding outputs steady.
- Bdecreasing outputs while holding inputs steady.
- Cincreasing inputs and outputs in the same proportion.
- Ddecreasing inputs while holding outputs steady.
2Which of the following attributes is most typical of a service?
- Atangible
- Bmass production
- Cconsistency
- Deasy to automate
- Eproduction and consumption occur simultaneously
3Gibson Valves produces cast bronze valves on an assembly line. If 1600 valves are produced in an 8-hour shift, the productivity of the line is:
- A200 valves/hr.
- B80 valves/hr.
4All of the following decisions fall within the scope of operations management EXCEPT for:
- Acreating the company income statement.
- Bdesign of goods and services.
- Clocation strategy.
- Dmanaging quality.
- Ehuman resources and job design.
5At Hard Rock Café, tasks that reflect operations or operations management include:
- Adesigning efficient layouts.
- Bproviding meals.
- Creceiving ingredients.
- Dpreparing effective employee schedules.
- EAll of the above
6The field of operations management is shaped by advances in which of the following fields?
- Achemistry and physics
- Bindustrial engineering and management science
- Cbiology and anatomy
- Dinformation technology
- EAll of these
7What term is given to those individuals with a vested interest in an organization, including customers, distributors, suppliers, owners, lenders, employees, and community members?
- Astakeholders
- Balumni
- Cinvestors
- Dvestors
- Estockholders
8Eli Whitney, in the ________, provided the foundations for ________ in operations management.
- A1920s; statistical sampling
- BUnited Kingdom; mass production
- CU.S. Army; logistics
- Dnineteenth century; interchangeable parts
- E1890s; queuing theory
9The marketing function's main concern is with:
- Aproducing goods or providing services.
- Bprocuring materials, supplies, and equipment.
- Cbuilding and maintaining a positive image.
- Dgenerating the demand for the organization's products or services.
- Esecuring monetary resources.
10A business's stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include:
- Alenders.
- Bsuppliers.
- Cowners.
- Demployees
- EAll of these
11A foundry produces circular utility access hatches (manhole covers). Currently, 120 covers are produced in a 10-hour shift. If labor productivity can be increased by 20%, it would then be:
- A14.4 covers/hr.
- B24 covers/hr.
- C240 covers/hr.
- D1200 covers/hr.
- E10 covers/hr.
12Henry Ford is noted for his contributions to:
- Amaterial requirements planning.
- Bstatistical quality control.
- Cassembly line operations.
- Dscientific management.
- Etime and motion studies.
13The service sector has lower productivity improvements than the manufacturing sector because:
- Athe service sector uses less skilled labor than manufacturing.
- Bthe quality of output is lower in services than manufacturing.
- Cservices usually are labor-intensive.
- Dservice sector productivity is hard to measure.
- Ethe service sector is often easy to mechanize and automate.
14Current challenges in operations management include all of the following EXCEPT:
- Ajust-in-time performance.
- Brapid product development.
- Cmass customization.
- Dempowered employees.
- ENone of these are exceptions, i.e., all are current challenges.
15Which of the following are the primary functions of all organizations?
- Aproduction/operations, marketing, and human resources
- Bmarketing, human resources, and finance/accounting
- Csales, quality control, and production/operations
- Dmarketing, production/operations, and finance/accounting
- Eresearch and development, finance/accounting, and purchasing
16Which of the following is NOT a strategic operations management decision?
- Amaintenance
- Bprice
- Clayout design
- Dquality
- Einventory
17Walter Shewhart, in the ________, provided the foundations for ________ in operations management.
- A1920s; statistical sampling
- BUnited Kingdom; mass production
- CU.S. Army; logistics
- Dnineteenth century; interchangeable parts
- E1900s; queuing theory
18Which of the following fosters specialization and worldwide supply chains?
- Amore expensive transportation
- Binstant communication
- Ceconomies of scope
- Dmanagers with a broad knowledge of many things
- Ehigh trade tariffs
19Productivity measurement is complicated by:
- Athe competition's output.
- Bthe fact that precise units of measure are often unavailable.
- Cstable quality.
- Dthe workforce size.
- Ethe type of equipment used.
20A cleaning company uses $10 of chemicals, $40 of labor, and $5 of misc. expenses for each house it cleans. After some quality complaints, the company has decided to increase its use of chemicals by 50%. By what percentage has multifactor productivity fallen?
- A0%
- B8.3%
- C25%
- D50%
- E16.7%
21An operations task performed at Hard Rock Café is:
- Aborrowing funds to build a new restaurant.
- Badvertising changes in the restaurant menu.
- Ccalculating restaurant profit and loss.
- Dpreparing employee schedules.
- EAll of these
22Which of the following is NOT one of the 10 strategic operations management decisions?
- Alayout strategy
- Bmaintenance
- Cprocess and capacity design
- Dmass customization
- Esupply chain management
23The Dulac Box plant works two 8-hour shifts each day. In the past, 500 cypress packing boxes were produced by the end of each day. The use of new technology has enabled them to increase productivity by 30%. Productivity is now approximately:
- A32.5 boxes/hr.
- B40.6 boxes/hr.
- C62.5 boxes/hr.
- D81.25 boxes/hr.
- E300 boxes/hr.
24The "Father of Scientific Management" is:
- AHenry Ford.
- BFrederick W. Taylor.
- CW. Edwards Deming.
- DFrank Gilbreth.
- Ejust a figure of speech, not a reference to a person.
25Reasons to study operations management include learning about:
- Ahow people organize themselves for productive enterprise.
- Bhow goods and services are produced.
- Cwhat operations managers do.
- Da costly part of the enterprise.
- EAll of these.
26Which of the following influences layout design?
- Ainventory requirements
- Bcapacity needs
- Cpersonnel levels
- Dtechnology
- EAll of these influence layout decisions.
27What is a global network of organizations and activities that supply a firm with goods and services?
- Asupply tree
- Bprovider network
- Csupply chain
- Dvendor network
- Evendor tree
28The largest contributor to productivity increases is ________, estimated to be responsible for ________ of the annual increase.
- Amanagement; over one-half
- BMr. Deming; one-half
- Clabor; two-thirds
- Dcapital; 90%
- Etechnology; over one-half
29The total of all outputs produced by the transformation process divided by the total of the inputs is:
- Autilization.d
- Bgreater in manufacturing than in services.
- Cdefined only for manufacturing firms.
- Dmultifactor productivity.
- Esingle-factor productivity.
30Which of the following is the best example of a pure service?
- Acounseling
- Boil change
- Cheart transplant
- Delectric Co-Op
- Erestaurant
31Which is NOT true regarding differences between goods and services?
- ATangible goods are generally produced and consumed simultaneously; services are not.
- BMost goods are common to many customers; services are often unique to the final customer.
- CServices tend to have a more inconsistent product definition than goods.
- DServices tend to have higher customer interaction than goods.
- ENone, i.e., all of these are true.
32A cleaning company uses 10 lbs each of chemicals A, B and C for each house it cleans. After some quality complaints, the company has decided to increase its use of chemical A by an additional 10 lbs for each house. By what % has productivity (houses per pound of chemical) fallen?
- A0%
- B10%
- C15%
- D25%
- E33%
33Which of the following nets the largest productivity improvement?
- Aincrease output 15%
- Bdecrease input 15%
- Cincrease both output and input by 5%
- Dincrease output 10%, decrease input 3%
- Edecrease input 10%, increase output 3%
34Which of the following statements is TRUE?
- AThe person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney.
- BThe origins of management by exception are generally credited to Frederick W. Taylor.
- CThe person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart.
- DThe origins of the scientific management movement are generally credited to Henry Ford.
- EThe person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford.
35A small metal shop operates 10 hours each day, producing 100 parts/hour. If productivity were increased 20%, how many hours would the plant have to work to produce 1000 parts?
- Aless than 2 hours
- Bbetween 9 and 10 hours
- Cbetween 2 and 6 hours
- Dbetween 6 and 8 hours
- Ebetween 8 and 9 hours
36The factor responsible for the largest portion of productivity increase in the United States is:
- Alabor.
- Bmanagement.
- Ccapital.
- DAll three combined; it is impossible to determine the contribution of individual factors.
- Enone of these.
37What are the five elements in the management process?
- Aplan, direct, update, lead, and supervise
- Baccounting, finance, marketing, operations, and management
- Corganize, plan, control, staff, and manage
- Dplan, organize, staff, lead, and control
- Eplan, lead, organize, manage, and control
38Reasons to study operations management include:
- Astudying how people organize themselves for productive enterprise.
- Bknowing how goods and services are consumed.
- Cunderstanding what human resource managers do.
- Dlearning about a costly part of the enterprise.
- Estudying how people organize themselves for productive enterprise and learning about a costly part of the enterprise
39The service sector makes up approximately what percentage of all jobs in the United States?
- A12%
- B40%
- C66%
- D86%
- E94%
40Productivity tends to be more difficult to improve in the service sector because the work is:
- Aoften difficult to automate.
- Btypically labor-intensive.
- Cfrequently processed individually.
- Doften an intellectual task performed by professionals.
- EAll of these make service productivity more difficult.
41The ability of an organization to produce services that, by utilizing the consumer's five senses, have some uniqueness in their characteristics is:
- Asensory response.
- Btime-based competition.
- Cdifferentiation.
- Dflexible response.
- Eexperience differentiation.
42Which of the following is true of maquiladoras?
- AThey discourage foreign businesses from outsourcing.
- BThey assess tariffs only on the value-added work done.
- CThey originated in China.
- DNone of these
- EAll of these
43Cost minimization is an appropriate strategy in which stage of the product life cycle?
- Aintroduction
- Bgrowth
- Cadolescence
- Ddecline
- Eretirement
44Which of the following is an example of competing on the basis of differentiation?
- AA firm manufactures its product with less raw material waste than its competitors do.
- BA firm's products are introduced into the market faster than its competitors' products are.
- CA firm's distribution network routinely delivers its product on time.
- DA firm offers more reliable products than its competitors do.
- EA firm advertises more than its competitors do.
45Response-based competitive advantage can be
- Aflexible response.
- Breliable response.
- Cquick response.
- DAll of these.
46Standardization is an appropriate strategy in which stage of the product life cycle?
- Aintroduction
- Bgrowth
- Cmaturity
- Ddecline
- Eretirement
47Which of the following activities takes place most immediately once the mission has been developed?
- AThe firm develops alternative or back-up missions in case the original mission fails.
- BThe functional areas develop their functional area strategies.
- CThe functional areas develop their supporting missions.
- DThe ten OM decision areas are prioritized.
- EOperational tactics are developed.
48Which of the following activities takes place most immediately once the mission has been developed?
- AThe firm develops alternative or back-up missions in case the original mission fails.
- BThe functional areas develop their functional area strategies.
- CThe functional areas develop their supporting missions.
- DThe ten OM decision areas are prioritized.
- EOperational tactics are developed.
49According to the authors, which of the following strategic concepts allow firms to achieve their missions?
- Aproductivity, efficiency, and quality leadership
- Bdifferentiation, cost leadership, and response
- Cdifferentiation, quality leadership, and response
- Ddistinctive competency, cost leadership, and experience
- Edifferentiation, distinctive competency, quality leadership, and capacity
50Which of the following is LEAST likely to be a low-cost leadership competitive advantage?
- Alow overhead
- Beffective capacity use
- Cinventory management
- Dbroad product line
- Emass production
51An operations manager is performing a factor-rating analysis to help her choose an outsourcing provider. She is focusing on three factors: A, B, and C, with weights of .50, .20, and .30, respectively. She has scored one potential outsourcer, Ling Services, on each of the factors using a scale of 10-50. Ling Services received a score of 30 for factor A, 46 for factor B, and 22 for factor C. What is the factor-rating score for Ling Services?
- A98.0
- B32.7
- C21.8
- D29.2
- E30.8
52Before establishing and implementing strategy, a resources view would ensure that which of the following resources are available?
- Afinancial
- Bphysical
- Chuman
- Dtechnological
- EAll of these
53Caterpillar and Texas Instruments are two firms that have benefited from the use of:
- Athe multidomestic strategy option.
- Bthe international strategy option.
- Cthe transnational strategy option.
- Dthe maquiladora system in Europe.
- Ethe global strategy option.
54Which of the following statements best characterizes delivery reliability?
- Aa company that always delivers on the same day of the week
- Ba company that always delivers at the promised time
- Ca company that delivers more frequently than its competitors
- Da company that delivers faster than its competitors
- Ea company that has a computerized delivery scheduling system
55Which of the following environmental factors has not contributed to Microsoft's changing strategy?
- AGoogle
- Bsecurity issues
- Cfaster processors
- Dthe Internet
- Eglobal warming
56Which of the following best describes experience differentiation?
- Aimmerses consumers in the delivery of a service
- Buses people's five senses to enhance the service
- Ccomplements physical elements with visual and sound elements
- Dconsumers may become active participants in the product or service
- EAll of these are elements of experience differentiation.
57Boeing's new 787 Dreamliner:
- Ais assembled in Washington, D.C.
- Buses engines from Japan.
- Chas its fuselage sections built in Australia.
- Dhas increased efficiency from new engine technology.
- Eresults from a partnership of about a dozen companies.
58The term maquiladora is most synonymous with:
- Afree trade zones in Mexico.
- BChinese forced labor camps.
- Chome-based or cottage industry.
- Dareas that do not meet U.S. standards for workplace safety and pollution.
- Etax breaks provided by some South American countries to other South American countries.
59The fundamental purpose of an organization's mission statement is to:
- Acreate a good human relations climate in the organization.
- Bdefine the organization's purpose in society.
- Cdefine the operational structure of the organization.
- Dgenerate good public relations for the organization.
- Edefine the functional areas required by the organization.
60Which of the international operations strategies involves high cost reductions and high local responsiveness?
- Ainternational strategy
- Bglobal strategy
- Ctransnational strategy
- Dmultidomestic strategy
- Eworldwide strategy
61Which of the following is not part of value-chain analysis?
- Aproduct research
- Bquality management
- Csupply chain management
- Dmarketing
- Ehuman resources
62Which of the following statements is true?
- ACorporate mission is shaped by functional strategies.
- BCorporate strategy is shaped by functional strategies.
- CFunctional strategies are shaped by corporate strategy.
- DExternal conditions are shaped by corporate mission.
- EFunctional area missions are merged to become the organizational mission.
63A strategy is a(n):
- Aset of opportunities in the marketplace.
- Bbroad statement of purpose.
- Csimulation used to test various product line options.
- Dplan for cost reduction.
- Eaction plan to achieve the mission.
64An operations manager is performing a factor-rating analysis to help him choose an outsourcing provider. He is focusing on two factors: A and B, using a weight of 75% for factor A and 25% for factor B. He has scored five different potential providers on both factors, using a scale of 1-5, with 1 representing the BEST score. Based on the scores provided in the table below, which provider should be chosen?
- AAlpha
- BBeta
- CGamma
- DPhi
- EOmega
65A firm can effectively use its operations function to yield competitive advantage through all of the following EXCEPT:
- Acustomization of the product.
- Bsetting equipment utilization goals below the industry average.
- Cspeed of delivery.
- Dconstant innovation of new products.
- Emaintaining a variety of product options.
66Which of the following is not an advantage of outsourcing?
- Acost savings
- Bgaining outside expertise
- Cimproving operations and service
- Doutsourcing core competencies
- Eaccessing outside technology
67Porter's Five Forces Model contains which of the following?
- Aimmediate rivals
- Bpotential entrants
- Ccustomers
- Dsuppliers
- EAll of these
68Value-chain analysis can be used to determine if a business is adding unique value in which of the following areas?
- Aproduct research
- Bhuman resources
- Cprocess innovation
- Dquality management
- EAll of these.
69Cost cutting in international operations can take place because of:
- Alower taxes and tariffs.
- Blower wage scales.
- Clower indirect costs.
- Dless stringent regulations.
- EAll of these.
70An SWOT analysis determines:
- Ainternal strengths and weaknesses and internal opportunities and threats.
- Binternal strengths and weaknesses and external opportunities and threats.
- Cexternal strengths and weaknesses and internal opportunities and threats.
- Dexternal strengths and weaknesses and external opportunities and threats.
- Einternal strengths and opportunities and external weaknesses and threats.
71Which of the following is an example of competing on quick response?
- AA firm produces its product with less raw material waste than its competitors do.
- BA firm offers more reliable products than its competitors do.
- CA firm's products are introduced into the market faster than its competitors' products.
- DA firm utilizes its capacity more effectively than its competitors do.
- EA firm advertises more than its competitors do.
72The ability of an organization to produce goods or services that have some uniqueness in their characteristics is:
- Amass production.
- Btime-based competition.
- Ccompeting on productivity.
- Dcompeting on quality.
- Ecompeting on differentiation.
73Which of the following has made the LEAST progress along its product life cycle?
- Adrive-through restaurants
- BBoeing 787
- CiPods
- D3-D game players
- EXbox 360
74Who introduced the concept of value-chain analysis?
- AFord
- BToyota
- CPorter
- DSmith
- EGates
75Experience differentiation:
- Aisolates the consumer from the delivery of a service.
- Bis an extension of product differentiation in the service sector.
- Cuses only the consumer's senses of vision and sound.
- Dkeeps consumers from becoming active participants in the service.
- Eattempts to make the service experience different for every single customer.
76Which of the international operations strategies involves low cost reductions and low local responsiveness?
- Ainternational strategy
- Bglobal strategy
- Ctransnational strategy
- Dmultidomestic strategy
- Eworldwide strategy
77Which of the following OM strategy/issues should a firm with a product in the maturity stage of its life cycle be LEAST concerned with at the present time?
- Aincrease capacity
- Blong production runs
- Cstandardization
- Dcost cutting
- Efewer rapid product changes
78Which of the following did the authors NOT suggest as a reason for globalizing operations?
- Areduce costs
- Bimprove the supply chain
- Cpursue stockholder approval ratings
- Dunderstand markets
- Eattract and retain global talent
79The purpose of NAFTA is to:
- Asubstitute cheap labor in Mexico for expensive labor in the United States.
- Bcurb illegal immigration from Mexico to the United States.
- Cphase out all trade and tariff barriers between North America and South America.
- Dphase out all trade and tariff barriers between the United States, Canada, and Mexico.
- Eprovide fair and equitable tariff rates for trade between the United States, Canada, and Mexico.
80Which of the international operations strategies uses the existing domestic model globally?
- Ainternational strategy
- Bglobal strategy
- Ctransnational strategy
- Dmultidomestic strategy
- Eworldwide strategy
81Outsourcing manufacturing is also known as:
- Alicense manufacturing.
- Bsublease manufacturing.
- Cconcurrent manufacturing.
- Dhollow manufacturing.
- Econtract manufacturing.
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- Quiz on Operations Management, created by Chloe Rodriguez on 23/02/2021.
- Author
- Chloe Rodriguez
- Language
- English
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