COMMUNICATION

COMMUNICATION

1. ELEMENTS

   • SENDER
     • CHOOSE AND ORGANIZE WORDS THAT ARE UNDERSTANDABLE = VERBAL SYMBOLS
     • USE GESTURES TO EXPRESS IDEAS OR MEANINGS = NONVERBAL SYMBOLS
   • MESSAGE
     • WHAT IS BEING COMMUNICATED OR TRANSMITTED
   • RECEIVER
     • WHO GETS THE MESSAGE
       • AUDIO CHANNEL
         • TONE, ENUNCIATION, VOLUME, RATE, VOCAL QUALITY
       • VISUAL CHANNEL
         • POSTURE, GESTURES, EYE CONTACT, APPEARANCE, FACIAL EXPRESSIONS
   • CHANNELS
     • PATHWAYS OR MEDIUMS FOR TRANSMISSION
   • NOISE
     • ANYTHING THAT MAY DISTRACT OR INTERFERE COMMUNICATION OR IN ITS UNDERSTANDING
       • EXTERNAL
         • LOUD OR ANNOYING SOUNDS THAT MAKE DIFFICULT FOR SPEAKERS AND RECEIVERS TO PARTICIPATE IN THE PROCESS
       • INTERNAL
         • PERSONALLY PHYSICAL FACTORS
   • ENCODING & DECODING
     • ENCODING
       • CREATION OF MESSAGES
     • DECODING
       • INTERPRETATION OF THE MEANING OF THE MESSAGE
   • FEEDBACK
     • RESPONSE THAT THE RECEIVER WILL MAKE TO THE MESSAGE THEY ARE RECEIVING
   • CONTEXT
     • TIME
       • THE SENDER NEEDS TO KNOW WHAT TIME OF THE DAY ITS RECEIVERS WILL PAY MORE ATTENTION
     • LOCATION
       • THE LOCATION NEEDS TO BE WELL CHOSEN , WITH LESS DISTRACTION
     • CULTURE
       • HAVE KNOWLEDGE OF YOUR RECEIVER'S CULTURE
     • GROUP
       • DIFFERENT GROUPS NEED TO BE TREATED DIFFERENTLY

2. PRESENTATION

   • STEPS
     • 1. READ THE SCRIP SILENTLY
     • 2. READ THE SCRIPT OUT LOUD
     • 3. PRACTICE IN FRONT OF SOMEBODY ELSE
     • DO FINAL PREPARATIONS