Human Resources

Human Resources

1. Communication

   • Barriers to communication
     • Wifi
     • Learning difficulty
     • Technology
     • Attitude
     • Body language
   • Effective communication
     • Formality
     • Understandable
     • Feedback
     • Formality
     • Clear
     • Free Flowing
     • Fit for audience
   • Methods of communication
     • Letters
     • Email
     • Phone/text
     • Video call
     • Meeting/conference
     • Presentation
   • Key terms
     • Internal contact
       • works within the business
     • External contact
       • Works outside of the business
     • One way communication
       • An instruction (not expecting a reply

2. Centralised and Decentralised

   • Centralised
     • Where decisions are made at the centre of an organisation and passed down the chain of command (one person in charge)
       • Advantages
         • Everyone is informed
   • Decenralised
     • When decision making is pushed down the hierarchy (local level) and away from the centre of organisation