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Mind map

Human Resources

myers-o-4 Business studies GCSE English

Map content

Human Resources

Communication
- Barriers to communication
  - Wifi
  - Learning difficulty
  - Technology
  - Attitude
  - Body language
- Effective communication
  - Formality
  - Understandable
  - Feedback
  - Formality
  - Clear
  - Free Flowing
  - Fit for audience
- Methods of communication
  - Letters
  - Email
  - Phone/text
  - Video call
  - Meeting/conference
  - Presentation
- Key terms
  - Internal contact
    - works within the business
  - External contact
    - Works outside of the business
  - One way communication
    - An instruction (not expecting a reply
Centralised and Decentralised
- Centralised
  - Where decisions are made at the centre of an organisation and passed down the chain of command (one person in charge)
    - Advantages
      - Everyone is informed
- Decenralised
  - When decision making is pushed down the hierarchy (local level) and away from the centre of organisation

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Description: GCSE Business studies Mind Map on Human Resources, created by myers-o-4 on 27/03/2016.
Created by: myers-o-4
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