Flowchart
Types of clients and their main characteristics
Flowchart content
Types of Clients with their main characteristics
Know-it-all customers
Aggressive customers
Demanding customers
Impatient customers
Ambassador clients
Active clients
Occasional shopping customers
It is the customer who does not trust the seller or the company, is skeptical and tends to ask many questions before making a decision
It is that type of client who thinks he is smarter than you and will treat you with a certain inferiority
It is the type of problematic client, offensive and in bad mood, looking to argue with you about something that has happened and they did not like it
Are those customers who demand too much even than you don't have
They are those who have requested your services and make a positive diffusion in their circles, they are influential of your brand and will make you generate more sales and profits
They are customers who constantly buy your products and they are proactive with your brand by making it known, they are reasonable and do not usually complain to much
They are customers who buy your products very occasionally and strategies must be developed to attract them and be constant
Distrustful customers
They usually demand the product or service urgently, they belive they have priority over others
Highly influential customers
They are those clients who have fame, prestige and many followers both on social networks as personally, and it is fortunate that they can recommend your company or business to their circle of friends, increasing your sales.
Advisory clients
They are the customers who are always suggesting things, innovations or modifications that customers need and help you improve your company
The argumentative customers
These clients argue for any reason or doubt and always criticize your product or service and want to make sure that what they get is the best for them
Enthusiastic customers
Are those enthusiastic customers who if they like the product or service they will tell the whole world and likewise if they had a bad experience they will let the whole world know
Customers with a low volume of purchases
Are those customers who buy on a recurring basis but whose purchase volume is low
Customers with high volume of purchases
These customers are those who have the power to buy high-volume and wholesale products, customers who become frequent customers who are offered incentives to retain them
Current customers
Potential customers
These clientts generate the current sales volume
These clients could increase our sales volume in the short, medium and long term
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- Description
- Diagram about types of clients and their main characteristics
- Created by
- Jackson Perea
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