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Types of clients and their main characteristics

Jackson Perea Administración de Empresas Spanish

Flowchart content

  1. Types of Clients with their main characteristics

  2. Know-it-all customers

  3. Aggressive customers

  4. Demanding customers

  5. Impatient customers

  6. Ambassador clients

  7. Active clients

  8. Occasional shopping customers

  9. It is the customer who does not trust the seller or the company, is skeptical and tends to ask many questions before making a decision

  10. It is that type of client who thinks he is smarter than you and will treat you with a certain inferiority

  11. It is the type of problematic client, offensive and in bad mood, looking to argue with you about something that has happened and they did not like it

  12. Are those customers who demand too much even than you don't have

  13. They are those who have requested your services and make a positive diffusion in their circles, they are influential of your brand and will make you generate more sales and profits

  14. They are customers who constantly buy your products and they are proactive with your brand by making it known, they are reasonable and do not usually complain to much

  15. They are customers who buy your products very occasionally and strategies must be developed to attract them and be constant

  16. Distrustful customers

  17. They usually demand the product or service urgently, they belive they have priority over others

  18. Highly influential customers

  19. They are those clients who have fame, prestige and many followers both on social networks as personally, and it is fortunate that they can recommend your company or business to their circle of friends, increasing your sales.

  20. Advisory clients

  21. They are the customers who are always suggesting things, innovations or modifications that customers need and help you improve your company

  22. The argumentative customers

  23. These clients argue for any reason or doubt and always criticize your product or service and want to make sure that what they get is the best for them

  24. Enthusiastic customers

  25. Are those enthusiastic customers who if they like the product or service they will tell the whole world and likewise if they had a bad experience they will let the whole world know

  26. Customers with a low volume of purchases

  27. Are those customers who buy on a recurring basis but whose purchase volume is low

  28. Customers with high volume of purchases

  29. These customers are those who have the power to buy high-volume and wholesale products, customers who become frequent customers who are offered incentives to retain them

  30. Current customers

  31. Potential customers

  32. These clientts generate the current sales volume

  33. These clients could increase our sales volume in the short, medium and long term

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Diagram about types of clients and their main characteristics
Created by
Jackson Perea
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