Flashcards
Training
Cards in this deck (14)
- 1What is training?Systematic acquisition of skills, rules, concepts and attitudes to improve performance
- 2What are the costs and benefits of employing inexperienced staff?Benefits: more open and adaptable, less bad habits, can pay less
Costs: more unprepared, training costs higher, difficulty adjusting, lack of confidence - 3What are the costs and benefits of employing experienced staff?Benefits: lower training costs, established skills, more motivated
Costs: difficult to change established habits, family commitments, pay higher salary - 4Who said that a $60 incentive had a remarkable and sustained effect on shot/long term training participation?Ho and Yeung (2015)
- 5Who said that orientation training increases job satisfaction for males and females?Vurain et al (2015)
- 6Benson and Armer (2015)Companies with good training programs use quantitative and qualitative methods to assess them and place high value on cooperation between HR and other business units
- 7Chiang et al (2014)Study on 5 star hotels in Hong Kong
Found that job demand increases job dissatisfaction, but rewards and training act as moderators - 8What are the benefits of training to employees?Increases confidence and motivation
Allows recognition - promotion?
Increases job satisfaction
Broadens opportunities - 9What are the benefits of training for an employer?Improves performance
Improves availability and skills (multi tasking, flexibility)
Less accidents - 10What are the disadvantages of training?Internal validity doesn't always lead to external validity - must focus on the transfer of learning
Isn't the answer for a lack of motivation
Other variables?
Costly - 11Wexley (1984)Needs assessment:
Organisational analysis - barriers to objectives? Can training resolve this? (Eg. Tech, competition)
Task analysis - what are the tasks? What is required? Does it fit with objectives?
Person analysis - who needs trained? - 12What types of on the job training will be used at T Lounge?Induction training and coaching (soft skills)
- 13What type of off the job training will be used at T Lounge?Lectures/conferences
- audience motivation taken for granted
- costly
-little reward - 14What are the 3 training techniques that will be used at T Lounge?Whole method - good for refreshing knowledge
Progressive part method - motivational but hard to link together
Behavioural role modelling - modelling, retention, rehearsal, social reinforcement, transfer of training
Mann and Decker (1984) - learning by observing and imitating others)
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- Flashcards on Training, created by Chloe Watson on 08/05/2015.
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- Chloe Watson
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