Flashcards
Chapter 16
Cards in this deck (15)
- 1Any process that directs the activities of individuals toward the achievement of organizational goalsControl
- 2Expected performance for a given goal: a target that establishes a desired performance level, motivates performance, and serves as a benchmark against which actual performance is assessed.Standard
- 3A managerial principle stating that control is enhanced by concentrating on the exceptions to or significant deviations from the expected result or standard.Principle of exception
- 4The process of investigating what is being done and comparing the results with the corresponding budget data to verify accomplishments or remedy differencesBudgeting
- 5Control system combining four sets of performance measures: financial, customer, business process, and learning and growthBalance scorecard
- 6The use of rules, regulations, and authority to guide performanceBureaucratic control
- 7Control based on the use of pricing mechanisms and economic information to regulate activities within organizationsMarket control
- 8Control based on the norms, values, shared goals, and trust among group membersClan control
- 9The control process used before operations begin, including policies, procedures, and rules designed to ensure that planned activities are carried out properly.feedforward control
- 10The control process used while plans are being carried out, including directing, monitoring, and fine-tuning activities as they are performed.Concurrent control
- 11Control that focuses on the use of information about previous results to correct deviations from the acceptable standard.Feedback control
- 12An evaluation conducted by one organization, such as a CPA firm, on another.External Audit
- 13A periodic assessment of a company’s own planning, organizing, leading, and controlling processesInternal audit
- 14A report that shows the financial picture of a company at a given time and itemizes assets, liabilities, and stockholders’ equityBalance sheet
- 15Focusing on short-term earnings and profits at the expense of longer-term strategic obligations.Management Myopia
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- senior 3319 Final Flashcards on Chapter 16, created by heidy.diaz4 on 11/05/2015.
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