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Flashcards

3.4.4

keeley mitchell Business Studies A level English 6 cards

Cards in this deck (6)

  1. 1Total Quality Management (TQM)Involving employees in the improvement of quality
  2. 2Quality ControlInspection of Products
  3. 3Quality Assurancemeeting quality standards at each stage
  4. 4Qualitymeeting customer requirements
  5. 5benefits of quality•brand loyalty
    •usp
    •competitive advantage
    •reduces costs
  6. 6drawbacks of improving quality•new systems can be expensive
    • staff training needed

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