Hotel Staff

Hotel Staff

1. hotel manager

   • All hotel staff is supervised by hotel manager. Quality of hotel service depends on his/her skills.  In small hotel he/she is usually responsible for kitchen and restaurant and works as receptionist or housekeeper, too. But in large hotels, the hotel manager supervises several other managers.
   • should be
     • hardworking
     • communicative
     • responsible
     • patient
   • he/she
     • cope with unpleasant situations
     • should be open- minded to new ideas
     • use a phrase " it is impossible"
     • respect everybody in his team

2. front office manager

   • Front office manager is responsible for welcoming guests. 
   • people who reports to him
     • doorman
     • receptionist
     • porter

3. receptionist

   • is a key person in a contact with the guests
     • register the guest
       • full name
       • nationality
       • home address
       • signature
       • inform the guest of the room number and rate

4. food and beverage manager

   • Position of food and beverage manager is very challenging. He oversees all foodservice operations in large hotel restaurants or catering companies.
   • create and maintain menus that satisfy guests
   • resposible for managing food costs and controlling inventory
   • create event specific menus for occasions such as banquets,...
   • his/her job requires working long which may include nights, weekends, holidays
   • he/she is on his/her feet for a majority of the day , so it's also physically demanding position
   • oversee the kitchen and restaurant staff/ explain their duties

5. head waiter

   • reports to the food and beverage manager
   • depending on the hotel restaurant size, ther may be several head waiters, each responsible for a specific area
     • café
     • restaurant
     • outside terrace
     • lobby bar
   • greet/ seat guests
   • handle complaints
   • present menu
   • explain specialities

6. cook

   • Hotel restaurant and kitchen are important parts of every hotel
   • chop vegetables
   • prepare vegetables
   • prepare meals
   • season food
   • garnish dishes

7. housekeeper/ chambermaid

   • In small hotels, the housekeeper is a synonym for chambermaid, but in large hotels they have really different duties
   • chambermaid
     • clean rooms/bathrooms
     • change towels, linen...
     • dust the bedrooms
     • make the beds
     • hoover the carpit
     • check the cupboards
     • change sheets
     • check the mini-bar
     • change all the towels
     • provide new soap and shampoo
     • public areas
     • display materials

8. concierge

   • personality requires
     • friendly
     • helpfull
     • polite
     • profesional
   • duties
     • provide for
       • guests needs
     • contact
       • external companies
     • make
       • bookings
         • tours
         • cinema
         • football maches
     • display
       • courteous manners
     • maintain
       • guest satisfaction
     • keep
       • log-book
     • fulfil
       • a supply of stamps
     • maximize
       • guest's requests

9. personality

   • punctual
     • punctionality
   • sincere
     • sincerity
   • reliable
     • reliability
   • polite /courteous
   • practical
     • precticality
   • flexible
     • flexibility
   • enthusiastic
     • enthusiasm
   • ambitious
     • ambition
   • efficient
     • efficiency
   • confident
     • confidence

10. personality

    • smart
    • inteligent