Process

Process

1. The strategic Impact of Process

   • The New World
     • Rapid pace of change
     • High levels of novelty
     • Extreme complexity
   • Driving factors
     • Intensifies competition in every sector
     • Global marketplaces
     • Smarter customer (and better competition)
     • New technologies

2. Succeed

   • Speed to market
   • Cost management
   • Customer happiness
   • Innovation
   • Rapid response to external turbulence

3. Principles

   • You are what you DO
   • Structure is a weak lever of change
   • Strategy is based on operating capabilities
   • Strategy is a process
   • Yesterday will not be like tomorrow
   • You are either getting either or getting worse
   • All work is process work

4. Process 201

   • Process: end-to-end work across the enterprise
     • customer value
     • Structure
   • The iron triangle of customer/result/process
   • Every organization has processes

5. Two flavors of process Payoff

   • Tactical
     • Streamlining
     • Discipline
     • Alignment
     • New technologies
   • Strategic
     • Platfo for growth
     • Coherent work
     • Agility in t face of change

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