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Exam 1 Study
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Questions in this quiz (61)
1All of the following are transformation processes discussed in the text except:
- ALocational
- BPhysiological
- CSpiritual
- DExchange
2____________________ is the characteristic of a product that wins the order in the marketplace.
- AOrder qualifiers
- BOrder winners
- CPositioning
- DCore competency
3Snackrow, a food service firm, is calculating its monthly productivity report. From the following data, calculate the energy productivity.
Labor Rate: $10
Units Produced: 10,000
Labor Hours: 1,000
Cost of materials: $2,000
Cost of Energy: $500- A20
- B0.220
- C10
- D2
4______________ is how the mission of the firm is accomplished.
- AStrategy
- BDesign
- CAn operational decision
- DNone of these answers
5Linear programming, waiting line, simulation, and PERT/CPM are all elements of which era of operations and supply chain.
- AGlobalization
- BOperations Research
- CQuality Research
- DInternet Revolution
6_____________ is what the firm does better than anyone else.
- ADeploying
- BPositioning
- CPrimary Task
- DCore Competency
7Companies that compete on ________________ focus on pleasing customers and satisfying their expectations.
- AQuality
- BSpeed
- CCost
- DFlexibility
8A(n) ______________ strategy involves a series of integrated decisions on processes facilities, technology, quality, capacity, etc.
- AFinance
- BMarketing
- COperations
- DNone of these answers
9All of the following are responsibilities of operations managers except:
- AManaging inventories
- BScheduling production
- CPlanning production
- DAcquiring financial resources
10Dividing a job into a series of small tasks, each performed by a different worker, is known as:
- AInterchangeable parts
- BCraft production
- CDivision of labor
- DScientific management
11The production system that prizes flexibility and quality over efficiency and quantity is known as:
- ALean production
- BMass production
- CCraft production
- DElectronic commerce
12A manager of a global supply chain is concerned with all of the following except:
- ATimeliness
- BQuality
- CSocial Issues
- DAll of these answer choices are correct
13Snackrow, a food service firm, is calculating its monthly productivity report. From the following raw data, calculate the labor productivity.
Labor rate: $10
Units produced: 10,000
Labor hours: 1,000
Cost of materials: $2,000
Cost of energy: $500- A0.220
- B1.0
- C0.8
- D0.476
14______________ represents what the firm is in the business of doing.
- APrimary task
- BDeploying
- CPositioning
- DCore competency
15______________ focus(es) the organization on common goals that can be translated into measurable objectives.
- ACore competency
- BDeploying the strategy
- COrder winners
- DPositioning
16The balanced scorecard examines a firm's performance in all the following critical areas except:
- AFinances
- BCustomers
- CProcesses
- DAll of these answers are correct
17______________ are the characteristics of a product that qualify it to be considered for purchase by a customer.
- APositioning
- BCore competency
- COrder qualifiers
- DOrder winners
18Sustainability, in its broadest sense, include(s):
- AUsing resources wisely
- BTreating workers with respect
- CEstablishing a business model of shared values
- DAll of these answers are correct
19Telco Inc., A manufacturing firm, is calculating its monthly productivity report. From the following raw data, calculate the multifactor productivity.
Labor Rate: $20
Machine Rate: $15
Units produced: 50,000
Labor Hours: 4,000
Machine Hours: 2,000
Cost of Materials: $20,000
Cost of Energy: $5,000- A0.370
- B0.625
- C1.5
- D1.667
20Telco Inc., A manufacturing firm, is calculating its monthly productivity report. From the following raw data, calculate the labor productivity.
Labor Rate: $20
Machine Rate: $15
Units produced: 50,000
Labor Hours: 4,000
Machine Hours: 2,000
Cost of Materials: $20,000
Cost of Energy: $5,000- A1.5
- B1.667
- C0.625
- D0.370
21Companies that compete on ______________ recognize the advantages of time-based competition.
- AQuality
- BFlexibility
- CCost
- DSpeed
22Companies that compete on ______________ are able to produce a wide variety of products in response to customer needs.
- AFlexibility
- BCost
- CQuality
- DSpeed
23Companies that compete on ______________ purse the elimination of all waste.
- ACost
- BQuality
- CSpeed
- DFlexibility
24Which of the following is not one of the four primary functional areas of a firm?
- AMarketing
- BLegal
- CHuman Resources
- DOperations
25Which of the following quality tools displays the steps in a process on a graph?
- AFishbone diagram
- BScatter diagram
- CHistogram
- DProcess flow chart
26__________________ is an important measure of service quality that is not difficult to measure.
- AKaizen
- BTimeliness
- CParticipative problem solving
- DBenchmarking
27Modern Inc. manufactures low-cost tables at a processing cost of $80 per table. The company produces 100 units per day and averages 90% good quality resulting in 10% defective items. Fifty percent of the defective units are reworked prior to shipment to Modern's distribution center. The rework cost is $10 per unit.
If the production cost is decreased to $70 the quality productivity ratio (QPR) is:- A1.45
- B1.35
- C1.15
- D1.25
28Which of the following quality tools display major causes of poor quality on a graph?
- AScatter diagram
- BHistogram
- CFishbone Diagram
- DProcess Flow Chart
29Modern Inc. manufactures low-cost tables at a processing cost of $80 per table. The company produces 100 units per day and averages 90% good quality resulting in 10% defective items. Fifty percent of the defective units are reworked prior to shipment to Modern's distribution center. The rework cost is $10 per unit.
If production is increased to 200 units per day, the quality productivity ratio (QPR) is:- A1.10
- B1.30
- C1.20
- D1.00
30Directly involving employees in the quality management process is referred to as
- ASix Sigma
- BA quality circle
- CParticipative problem solving
- DPartnering
31The degree to which a product meets pre-established standards is known as:
- AConformance
- BPerformance
- CReliability
- DNone of these are correct.
32W. Edwards Deming's overall philosophy for achieving quality is embodied in:
- AHis 14 points
- BHis statement of purpose
- CHis use of statistical control
- DNone of these answer choices is correct
33A relationship between a firm and its supplier where the supplier agrees to meet the firms' quality standards and the firm enters into a long-term purchasing agreement with the supplier is known as:
- APartnering
- BVertical Integration
- CConformance
- DOutsourcing
34ISO in ISO 9000 is:
- ANot an acronym for International Organization for Standardization
- BA word derived from a Greek word meaning equal
- Cboth a word derived from a Greek word meaning equal and not an acronym for International Organization for Standardization
- DNone of these answers is correct
35The probability that a product will operate properly within an expected timeframe is the dimension of quality known as:
- AServiceability
- BDurability
- CReliability
- DPerformance
36A(n) ____________ is the best level of quality achievement in one company that others seek to match or exceed.
- ABenchmark
- BAttribute
- CVariable
- DTarget Value
37The primary means for gathering information from customers and measuring customer satisfaction is:
- AA survey
- BA sampling program
- CA phone interview
- DFeedback from competitors
38Which of the following quality tools displays the frequency of data related to a quality problem?
- AHistogram
- BFishbone diagram
- CProcess flow chart
- DScatter diagram
39A production process consists of the following four stages with the average percentage of good quality at each stage as shown.
1: 0.95
2: 0.95
3: 0.93
4: 0.97
What is the daily production yield for the company if daily input is 500 units?- A400 units
- B465 units
- C407 units
- D485 units
40A ____________________ is a system that achieves customer satisfaction and complements other company systems.
- AQuality Management System
- BTotal Quality System
- CQuality Productivity System
- DNone of these answers is correct.
41Modern Inc. manufactures low-cost tables at a processing cost of $80 per table. The company produces 100 units per day and averages 90% good quality resulting in 10% defective items. Fifty percent of the defective units are reworked prior to shipment to Modern's distribution center.
What is the product yield?- A95
- B90
- C85
- D80
42ACSI measures ________________ the goods and services of seven economic sectors.
- ACustomer satisfaction with
- BProduct quality of
- CMarket Share for
- DProduct demand for
43The costs associated with developing a quality management system are known as:
- AInformation costs
- BTraining costs
- CDesign costs
- DQuality planning costs
44All of the following are parts of DMAIC except:
- AAnalyze
- BMeasure
- CImprovise
- DDefine
45A production process consists of the following four stages with the average percentage of good quality at each stage as shown.
1: 0.92
2: 0.95
3: 0.96
4: 0.93
What is the daily production yield for the company if daily input is 200 units?- A156 units
- B188 units
- C184 units
- D192 units
46All of the following are dimensions of quality for manufactured products, except:
- ADurability
- BConformance
- CFeasibility
- DReliability
47At the heart of Six Sigma is the ____________________ strategy, a five-step process applied to improvement projects.
- AContinuous improvement
- BBreakthrough
- CChampion
- DNone of these answer choices is correct
48Design can provide a competitive edge by:
- AAll of these answer choices are correct
- BBringing products to market quickly
- CDoing an even better job of satisfying customers
- DBeing easier to manufacture, use and repair
49Which of the following is not a characteristic of an effective product design process?
- AMatches product characteristics with customer requirements
- BEnsures that customer requirements are met in the least costly and simplest manner
- CReduces the time required to design a new product or service
- DMaximizes the revisions necessary to make a design workable
50Product design begins with:
- AA feasibility study
- BPilot runs and final tests
- CUnderstanding the customer and identifying customer needs
- DA form design
51If a firm's design process is too lengthy:
- AA competitor may capture market share by being first to market
- BA competitor may lose market share by being first to market
- CA competitor may decide not to enter the market
- DNone of these
52A feasibility study consists of all the following except:
- AA concurrent analysis
- BA technical and strategic analysis
- CAn economic analysis
- DA market analysis
53____________________ describe(s) what the product should do to satisfy customer needs.
- APerformance specifications
- BBenchmarks
- CPerceptual maps
- DReverse engineering
54The probability that a product will perform its intended function for a specified length of time under normal conditions is called:
- APerceptual mapping
- BReliability
- CMaintainability
- DBenchmarking
55Which of the following is a quantitative measure of reliability?
- AReliability Bar
- BMean time between failures (MTBF)
- CMaintainability
- DMean time to repair (MTTR)
56All of the following can improve a product's reliability except:
- AAdding redundant components
- BImproving individual component reliability
- CChanging the product warranty
- DSimplifying product design
57A company produces a product consisting of two components arranged as follows:
.95 -- .93
If both components must function for the product to function, then the product’s overall reliability is- A0.884
- B.940
- C.950
- D.930
58A product consists of three components arranged as follows:
.95 -- .90 -- .95
If all three components must function for the product to function, then the product’s overall reliability is approximately- A.812
- B.95
- C.933
- D.90
59The overall reliability of the following system is:
.90
.95 -- .95 -- .95- A.90
- BGreater than 1.00
- C.95
- D.898
60If a product fails 10 times in 500 hours of operation, then its mean time between failures (MTBF) is:
- A50 hours
- B20 hours
- C.1 hours
- D.02 hours
61Functional design includes all the following except:
- AReliability
- BMaintainability
- CForm design
- DUsability
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- Operations Management Quiz on Exam 1 Study, created by Tom Haen on 05/03/2021.
- Author
- Tom Haen
- Language
- English
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