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Communication
Fichas del conjunto (23)
- 1Distortion in Communicationfactors that affect the encoding of the message (body language, values, environment ...) and/or affect the decoding of that message (values, experiences, relationship)
- 2Factors of distortion-Environment, background, experiences
- Values, attitudes, personality,
-relationship between communicators
- non-verbal communication (body language)
- perceptual limitations (selective perception and selective retention) - 3The Transmission model of communication
- 4Functional Perspective on CommunicationSuggests a rational knock on effect in communication
- 5Functional Theories: eliminating distortion by identifying1. The function of the Message
2. What Network to use
3. What Channel to use
4. What Direction to send the message
5. The Load of the message - 6Functional Theory: 1. Function DesignOrganising: is about getting people to do things and establishing rules, regulations, polices, etc.
Relationships: establishing relationships between people
Change: about learning, problem solving, and adaption
Design your message to fit the function - 7Functional Theory: 2. NetworksNetworks can be formal, informal or technological
Networks are always leaky (leak into other networks)
The grapevine is an important network - 8Functional Theory: 3. Channel
- 9Functional Theory: 4. DirectionHorizontal: colleagues
Vertical: Boss
Downward: subordinates
External: the media or your customers - 10Functional Theory: 5. Frequency and LoadHow many messages does it take to get the message across?
How detailed does the message need to be? - 11Advantages of Functional Theories- Logical approach to communication
- Identifies key aspects of the communication process where things can go wrong
- Helps managers choose between different ways of crafting their message - 12Limitations of Functional TheoriesAssumes too much rationality
Doesn't deal with organisational complexity - 13Disadvantages of Functional Theories- FT says communication starts when a sender intentionally sends a message BUT communication can begin unintentionally too
- FT believes messages are passed on BUT they are in fact shared
- FT believes communication is complete when the receiver receives everything the sender wants BUT communication extends far beyond this - 14Meaning Centred Perspective on CommunicationSuggests people make their own meaning out of communication with others
- 15Assumptions of Meaning Centred Perspective- Communication is not simply about transmitting messages on a one-off basis
- All human interaction is communicative whether we intend it or not
- Individuals and groups are constantly communicating and on this basis shared understandings/meanings develop
- The shared meanings shape our experience of what we believe the organisation is/what it represents
- People act on the basis of the meaning they make out of situations and whether they share those meanings - 16MCP: Centralised vs Participativethe way we organise and make decisions
- 17MCP: Autocratic vs Democraticthe way we use power to influence others
- 18MCP: Conformity vs ComplianceThe way we socialised people (create culture)
- 19MCP: Using MetaphorsManagers can use metaphors to:
-Change the way we think and act as individuals
- Legitimise organisational practices - 20Metaphor: The MachineCentralised decision making, authoritarian power, punitive culture.
Used to fix and maintain, change agent = mechanic, Find experts to fix the problem; maybe change the organisation or retrain the operators. - 21Metaphor: DevelopmentalParticipative decision making, egalitarian power, safe; encouraging power
Used to build and develop on foundations and people. Change agent = Coach - 22Metaphor: TransitionalPlanned, adaptive decision making. Top down power, Analytical culture.
Used to move and relocate, move on and leave old ways behind. Change agent = explorer, guide - 23Metaphor: TransformationIntuitive decision making, charismatic power, risk taking culture
Used to liberate and recreate / rethink business and reinvent ourselves. Find someone to create a new vision. Change agent = visionary, creator
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- Organisation Behaviour Fichas sobre Communication, creado por n montorio el 09/02/2020.
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- n montorio
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