Communication

Communication

1. Who we are going to communicate with

   • customers
     • communicating with your customers
       • clear and accurate
       • open and not judging
       • mind customers feelings
       • mention names
       • unlearn bad habits
       • stay calm
   • Staff members
   • Manangers
   • Suppliers
   • board members

2. How to communicate

   • verbal
     • face to face
     • phone
     • meeting
     • a presentation
     • verbal communication in the workplace
       • shift hand overs
       • informal/ formal dicussions
       • telephone
       • announcements
   • writen
     • letter
     • forms
     • notice board
     • policies and procedures
     • signs
     • whiteboards
   • visual
   • non-verbal
     • body language
       • yawning
     • facial expressions
     • eye contact

3. Rules to communicate

   • Don't lie
   • speak clearly and loud
   • ask questions

4. Communication equipment

   • telephone
     • telephone messages
       • notepad
       • name
       • message
       • contact details
       • repeat message back
       • date and time
       • who message is for
   • fax
   • computers
     • email
       • Read then re-read
       • Content is relvent
       • aren't to lengthy
       • don't be angry
       • don't use caps
   • pager
   • pa system

5. barriers to communication

   • misunderstanding
   • language
   • age
   • education
   • slang
   • poor listening skills
   • emotional state
   • disabilities

6. Laws about communication

   • privacy laws
   • ethical principles
   • work place health and safety
   • codes of practice
   • anti-discrimination legislation